Implementation Manager

Job Description
Join InstaMed, a J.P. Morgan company, and be part of a team that powers a better healthcare payments experience.
As an Implementation Manager within the InstaMed team, you will be responsible for implementing our innovative healthcare payment solutions. You will maintain strong working relationships with personnel in Sales, Contracting, Product Management, and Technical Operations. Your role will involve managing multiple implementation projects, providing technical support, and ensuring high levels of client satisfaction.
Job Responsibilities:

• Manage multiple concurrent implementation projects to ensure quality outcomes for InstaMed's customers.
• Serve as a subject matter expert on InstaMed solutions, offering technical support and guidance to stakeholders.
• Analyze and resolve technical issues through collaboration with internal teams.
• Monitor implementation activities and manage customer expectations to ensure a positive experience.
• Complete account setup and deliver end-user training for InstaMed solutions.
• Manage escalations to address concerns during implementation.

Required Qualifications, Capabilities, and Skills:

• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of the healthcare or payments industry.
• Detail-oriented, well-organized, and driven to keep projects on track.
• Ability to rapidly understand the InstaMed Platform and acquire new technical knowledge.
• Sound judgment in setting customer expectations and managing sensitive situations.
• Strong communication skills, both written and verbal.
• Minimum 2 years of experience in a customer-facing position.
• Prior experience in a technology company required.

Preferred Qualifications, Capabilities, and Skills:

• Healthcare or payment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.