Support client onboarding and implement AI agent solutions: configure integrations, troubleshoot deployments, coordinate stakeholders, manage tickets, and analyze customer data to drive adoption and value.
This is a remote position.
What are we looking for?
Join our Customer Success team as an Implementation Engineer Intern and play a crucial role in helping our customers successfully deploy AI agents that transform their operations. You'll work closely with Customer Success Managers to guide clients through their AI implementation journey, ensuring smooth adoption and maximum value realization.
This is a 6-month internship program designed to develop you into a full-time Implementation Engineer.
What will you be doing?
1. Onboard new clients and implement AI agent solutions best suited for their needs.
2. Guide customers through technical setup including integrations, configurations, and workflow optimization
3. Troubleshoot implementation challenges and provide creative solutions to complex customer problems
4. Liaise with external and internal stakeholders - bridge between customer SPOCs and internal product/tech teams for integrations and deployments
5. Ticketing - address escalations and meet administrative ticket SLAs with the solution team's assistance
6. Become a conversational AI expert - proactively analyze customer data, propose solutions, and suggest next steps to increase value
Interview Rounds
1. Assignment and Profile Evaluation
2. Interview with the CSM and Founders
3. 1 week of working together with the Team
Requirements
Who is a good fit?
- Experience: Recent graduate in Engineering, Computer Science, or related field, or 1 year of experience in a similar role
- Technical curiosity - comfortable with APIs, integrations, and learning new technologies (not required to be a developer)
- Problem-solving mindset
- Strong communication skills
- Customer-first attitude
- Detail-oriented
- Collaborative spirit
- Familiarity with SaaS tools, APIs, or automation platforms (bonus: AI/ML exposure)
Benefits
Compensation and Structure
- Stipend: INR 30,000/month
- 6-month internship program designed to develop you into a full-time Implementation Engineer
- Work mode: Remote
Shift Timings
- Rest of the World: 12 PM - 9 PM
- North America: 3 PM - 12 AM
Team Dynamics and Culture
- Small team across sales, customer success, and marketing
- Promotion based on performance
- Culture founded on respect, transparency, accountability, collaboration, and radical candour
- Obsessed with communicating well with users and within the team
- Lean, iterative improvements; success measured by value created for customers and company
- Curious team that keeps up with the latest tech and industry trends
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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