Implementation Consultant - Benefits Administration Systems

Here is the impact you’ll make and what we’ll accomplish together 

As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences. 
You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.

What You'll Do
Daily Operations & Administration (50%)

•    Manage administrative and case management issues with minimal supervision

•    Process individual participant requests and plan-level data operations

•    Complete and peer review transactions and file postings for plan participants

•    Ensure all items are processed accurately and within agreed-upon SLA timeframes

•    Communicate with clients regarding participant inquiries requiring additional information

Technical Analysis & System Configuration (30%)
•    Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
•    Test and analyze system configurations against requirement documents during implementation and administration
•    Leverage sophisticated database tools to set up healthcare and group benefits databases
•    Define data fields, import data, design screens, and create queries and reports
•    Apply strong knowledge of Health and Welfare Benefit domain rules and regulations
•    Review plan documents to build plan-specific knowledge and assist with research
Quality Assurance & Project Management (20%)
•    Participate in client-specific and TELUS Health-wide project initiatives
•    Monitor project schedules to ensure deliverables are met on time
•    Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines
•    Integrate quality assurance processes into all projects and deliverables
•    Notify project managers or clients proactively if timelines are at risk

What You Bring to the Team
Experience & Expertise:
•    3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
•    Demonstrated strength in analytical thinking and exceptional attention to detail
•    Familiarity with healthcare or group benefits concepts
•    Proven ability to prioritize and manage multiple projects simultaneously
Technical Skills:
•    Working knowledge of Excel including VLookup, Pivot Tables, and Macros
•    Strong ability to learn new systems and processes quickly
•    Experience with data processing and analysis
Core Competencies:
•    Excellent oral and written communication skills
•    Strong organizational and time management abilities
•    Self-motivated, quality-conscious, and committed to meeting deadlines
•    Ability to thrive in a collaborative team environment

Preferred Qualifications
•    Working knowledge of SQL, MS Access, and/or VB
•    BA/BS degree
•    Project management background
•    Previous experience with database management or data processing
•    Experience in project coordination or administrative support roles
•    Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)
•    Experience working in a consulting or client services environment
•    Understanding of compliance requirements in benefits administration

Your Success Profile
We're looking for someone who brings:
•    Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement
•    Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutions
•    Adaptability – Flexibility and resilience in a fast-paced, dynamic environment
•    Collaborative Spirit – Willingness to support team members and contribute to collective success
•    Positive Attitude – Enthusiasm when facing new challenges and learning opportunities