Hybrid Processor

GENERAL DESCRIPTION (Summary, Scope, Purpose)

Job title:

Hybrid Processor

Starting pay:

$16.00/hour

Work Location:

Remote

Schedule:

Monday-Friday 8:30am-5:00pm EST with a half hour lunch.

This role requires an individual who under direct supervision will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained in a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, you will accurately complete loan transactions, as necessary.

About HUB:

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attends industry related continuing education training and courses
• Match insurance documents to loan records in the Miniter Ecommerce System.
• Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient.
• Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures.
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
• Process transactions across multiple work queues daily
• Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
• Provide quality customer service and assistance to customers with a timely resolution.
• Educate customers as to why insurance documents are required for their loan.
• Process loan transactions with high quality and productivity during call wrap-up.
• Other responsibilities as directed.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• High attention to detail is required
• Preferred: At least one year of Property and Casualty insurance or insurance agency experience.
• Preferred: At least one-year Call Center experience
• Demonstrates sound judgment and decision-making skills.
• Shows strong reasoning and problem-solving skills.
• Ability to multi-task.
• Excellent time management and organizational skills.
• Ability to work both independently and co-operatively with others.
• Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook, In-person, Microsoft apps, etc.).
• Must be able to remain in a stationary position for up to 90% of workday.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Skills testing may be required
• Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
• Ability and willingness to utilize the company’s computer system and software
• Ability to understand policy forms and coverage descriptions
• Willingness to attend educational classes is desired

LICENSING OR CERTIFICATION REQUIREMENTS

• None required

BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

PHYSICAL DEMANDS

Work Location:

Remote

Schedule:

Monday-Friday 8:30am-5:00pm EST with a half hour lunch.

Working Conditions:

• Extended viewing of multiple screens for seven or more hours a day.
• Extended periods of sitting.

YOU WILL NEED

• A safe home office or quiet workspace with high speed and reliable internet connectivity

All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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