Manages talent acquisition, employee relations, HR policy compliance, performance management, payroll and benefits administration. Partners with managers, conducts investigations, supports recruiting and onboarding, maintains HRIS records, and helps develop employees across multiple hospitality-focused entertainment venues. Requires strong organization, communication, confidentiality, employment-law knowledge, and flexibility to travel between locations.
WHO WE ARE
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
OVERVIEW
As a Human Resources (HR) Manager, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands-on role that directly impacts the team delivering high-energy guest experiences in a fast-paced environment. Experience within the hospitality and restaurant industries is a plus. The HR Manager is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.
RESPONSIBILITIES
- Talent Acquisition:
- Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Requisitions range from G&A roles to operational roles at our hospitality-focused entertainment venues.
- Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
- Employee Relations:
- Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
- Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
- HR Policies and Compliance:
- Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
- Keep abreast of changes in employment laws and regulations and update policies accordingly.
- Performance Management:
- Support performance management processes, including goal-setting, performance reviews, and professional development plans.
- Provide guidance to managers on effective performance management and employee development.
- Payroll & Benefits Administration:
- Assist in the payroll process, including the upkeep for information within our UKG platform.
- Administer employee benefits programs, including health insurance, retirement plans, and other perks.
- Maintain a positive, upbeat, pro-active attitude and deliberately inspire the same in co-workers.
- Working on special projects, and other duties, as assigned.
MUST-HAVE SKILLS
- 8+ years of Human Resources experience; with experience in the hospitality industry
- Experience with recruitment, including active sourcing.
- Experience with employee relations - especially understanding the dynamics of the service industry.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
- Must be able to navigate confidential matters with tact and diplomacy.
- Strong verbal, written, and interpersonal skills.
- Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
- Ability to work a flexible schedule based on business needs.
- Ability to travel periodically as required for staffing and operations in multiple venues.
- A reliable car, current driver's license and safe driving record are required.
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
- Bachelor’s Degree in Human Resources, or a related business field, or equivalent experience required
- Multi-state knowledge and experience
- Experience with the UKG HRIS
- Familiarity with applicant tracking systems
- Familiarity with Human Resources law and compliance
- Knowledge of a second language, particularly Portuguese or Spanish, a plus
In addition to competitive rates of pay, Level99 offers competitive benefits including:
- Health insurance options, including PPO and HMO plans
- Dental plan
- Vision plan
- Life coverage
- Accidental death & dismemberment coverage (AD&D)
- Short & long term disability
- Teladoc service
- PrePaid legal coverage
- Identity theft coverage
- 401(k) - Roth or Traditional
- Hybrid schedule
- Free admission to our attractions and other incidental perks
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
Level99 Natick, Massachusetts, USA Office
1235 Worcester St., Natick, MA, United States, 01760
Similar Jobs
Biotech
Provides strategic HR leadership for a global commercial team, partnering with leaders on people strategy, organizational transformation, talent and succession planning, performance, compensation, employee relations, engagement, and workforce analytics. Advises leaders, supports enterprise initiatives, manages change, builds organizational capability, and aligns HR programs with business objectives across a global matrix organization.
Top Skills:
Hr SystemsMS Office
Biotech
Serves as a strategic HR business partner to corporate function leaders in a global, matrix organization. Translates business strategy into HR initiatives, leads talent and succession planning, supports organizational design and change management, advises on employee relations and compensation, analyzes workforce data, and drives engagement and leadership effectiveness. Partners with HR centers of excellence, shared services, and works councils while supporting enterprise programs and maintaining compliance with employment laws.
Top Skills:
Hr SystemsMS Office
Aerospace • Defense • Industrial • Manufacturing
Leads all human resources functions for an onsite manufacturing facility, including employee relations, payroll, benefits, recruiting, onboarding, compliance, leave administration, performance management, workforce planning, safety support, HR reporting, and employee engagement. Advises managers and employees, maintains HRIS and personnel records, administers policies and employment laws, and supports retention, compensation, succession planning, and organizational initiatives.
Top Skills:
HrisMS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
