Human Resources Generalist

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

The Human Resources Generalist (HRG) is responsible for the execution of a wide variety of HR processes and functions including new hire onboarding and orientation, offboarding, personnel data and file management, immigration, HR billing and PO process, and general HR-related inquiries. This position often represents an incoming employee’s first experience and impression of the organization.

JOB DUTIES

• Manage full onboarding process from offer-signed to first day New Hire Orientation. Keep materials and resources up to date throughout the year as changes occur.

• Oversee initiation and processing of all immigration related cases and changes for the foreign national population.

• Manage all new hire paperwork and verifications including E-Verify and i9

• Maintain accurate and up-to-date HR billing and payments in partnership with Finance. Enter and maintain POs in alignment with the approved budget.

• Complete all offboarding tasks as needed in partnership with HRBPs and HR Leadership.

• Maintain personnel data and files within HRIS (Rippling) ensuring appropriate documents are filed and tracked. This includes pay, title, leadership changes and more.

• Order and distribute SWAG items and employee gifts as needed for new hires and one-off events in partnership with TA and the business.

• Answer commonly asked questions about various HR related topics including change processes, Rippling, benefits, workers comp, personnel changes, onboarding/offboarding, etc.

• Maintain internal HR Intranet Notion page, ensuring all information and materials are up to date and permissions are accurate.

• Assist with annual cyclical HR initiatives including performance reviews, talent calibrations, and compensation planning.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

• Bachelor’s degree in Human Resources, Business Administration, Organizational Design/Development, or equivalent experience.

• 3+ years of general HR experience

• Previous experience leading or facilitating content in virtual group settings

• Action oriented mindset; willing to roll up your sleeves attitude

• Strong technical skills and high attention to detail required

• Ability to effectively interact with wide range of diverse personality types

• In-depth knowledge of federal and California employment law and HR best practices.

• Proven interpersonal skills, with the ability to communicate effectively at all levels of the organization.

• Strategic thinker with excellent problem-solving abilities.

Preferred Experience, Qualifications, and Skills

• Experience with immigration processes preferred

• Experience with Rippling preferred

Additional Information

• May require quarterly travel < 1 week