Business Office Manager/Human Resource Coordinator

Support Employee Success and Drive Operational Excellence

We are seeking a Business Office Manager/Human Resource Coordinator to join our growing team! This role is essential in overseeing both business office operations and HR functions to ensure efficiency, compliance, and exceptional support for employees and residents. Success in this position requires reliability, strong organizational skills, and the ability to multitask in a fast-paced environment.

In this role, you will:

• Manage Accounts Receivable: Maintain accurate documentation, send collection letters, and follow up on past-due receivables.
• Oversee Billing Operations: Compile and process monthly private billing, post/enter daily cash deposits, and complete financial verification for new admissions.
• Process Claims Efficiently: Handle Medicare, MSP, Managed Care, and Primary Insurance claims, ensuring timely processing and follow-ups.
• Maintain Resident Trust Funds: Track and manage resident trust fund accounts in compliance with regulations.
• Ensure Accurate Documentation: Complete Medicare/HMO claims by the 5th of each month, bill hospice companies promptly, and manage daily deposits.
• Communicate Professionally: Work closely with residents, families, staff, and external stakeholders to ensure smooth business office operations.
• Provide Training & Backup Support: Train team members to meet the “3 Deep” backup requirement for office functions.
• Attend Interdisciplinary Meetings: Review admissions, discharges, coinsurance changes, and payer updates to maintain an accurate census.
• Oversee Daily Business Office Tasks: Handle mail distribution, financial verification, and compliance with billing processes.

• Manage Employee Data: Enter new hires, pay rate changes, and termination information into the HR system.
• Support Recruitment: Review applications, evaluate applicant skills, and assist in the hiring process.
• Advise on HR Policies: Provide guidance to managers, supervisors, and employees regarding company policies and procedures.
• Handle Payroll & Records Management: Assist with payroll-related inquiries, maintain employee records, and ensure HR compliance.
• Coordinate Employment Actions: Assist with transfers, promotions/demotions, reductions-in-force, and independent contractor status.
• Facilitate Employee Recognition: Oversee employee events to ensure compliance with Employee Recognition Guidelines.
• Maintain Compliance & Documentation: Prepare and monitor personnel and risk management programs and ensure adherence to state and federal laws.

We’re seeking someone who:

• Has a minimum of 2 years of Business Office Manager or Human Resources and/or Payroll experience.
• Demonstrates strong organizational and multitasking skills.
• Is proficient in computer usage, including data entry, 10-key operations, and HR/payroll systems.
• Possesses excellent communication skills and the ability to work effectively with employees at all levels.
• Has a working knowledge of accounts receivable, HR policies, and payroll functions.
• Can handle confidential information with professionalism and discretion.
• Understands state and federal labor laws and business office regulations.
• Works well in a fast-paced environment with the ability to prioritize and meet deadlines.

We offer (for full-time employees):

• Comprehensive Benefits: Health, Dental, and Vision Insurance
• Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement for continued education
• Time to Recharge: Paid Time Off
• Retirement Planning: Immediate 401(k) eligibility
• Unwavering Support: Exceptional corporate resources and leadership

We are committed to fostering an inclusive workplace. Discrimination or harassment based on race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic is strictly prohibited.