HR Operations Coordinator
Ahead of the Curve.
No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 100 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.
About the Role:
Provides administrative and financial support to the Total Rewards team; including the areas of Benefits, Compensation, the Human Resources Service Center, Payroll and HR Information Systems. The Human Resources Operations Coordinator is responsible for reconciling, processing, tracking and archiving invoices/expenses, responding to all vendor billing inquires and maintaining monthly reports for various expenses related to human resources operations. The HR Ops Coordinator will assist in day to day activities related to benefits and leave of absence and contribute to special projects within these areas. The HR Ops Coordinator will also assist with coordination of benefit events and initiatives, communications and Wellness events.
Key Outcomes:
1) Participate in knowledge transfer sessions with HR Operations team members to gain a thorough understanding of how Agero HR works; becoming competent in benefit and financial administration and Agero HR systems. The HR Ops Coordinator will play a key role in how data entry affects, and is propagated to Agero stakeholders; outside vendors, and internal partners like Finance, Operations, Planning and Analysis teams.
2) Provide excellent support to Agero associates in the form of excellent employee relations, communications and support, data administration, and process improvement recommendations.
3) Partner with Benefits, Compensation, HRSC, Payroll, HRIS and L&D teams, to facilitate data integrity in HR systems and accuracy of employee digital files.
4) Participate in special projects including but not limited to; annual open enrollment, audits, and compliance related activities.
About the day to day:
1) Responsible for all benefit invoice processing, reconciliation and expense tracking for budget purposes.
2) Assists in the compliance of policies and procedures, including all applicable federal and state regulations.
3) Assists in the preparation of weekly, monthly, quarterly and annual reports.
4) Maintains the benefit reconciliation process for associates on a leave of absence status; including tracking of owed premiums, maintaining record of payment and correspondence with associates when necessary.
5) Plays a key role in insuring all data is accurate, up-to-date and reportable.
6) Research and resolve problems, perform scheduled activities, and act as a liaison with associates when necessary.
7) Support and assist with a wide variety of activities related to our various Total Rewards programs.
About you:
EXPERIENCE: The ideal candidate will possess 1-2 years' experience in an office setting. The candidate should have a proven track record of maintaining a professional demeanor while dealing with confidential and sensitive situations. The solutions-oriented candidate will hold a strong intellectual curiosity to learn and improve upon current process', while maintaining a strong desire to "get to yes." The candidate should be able to approach complex and sometimes emotional situations pragmatically and without bias.
SKILLS: Accounts payable knowledge. Advanced knowledge of Microsoft Office with an emphasis on Excel. Excellent organizational, verbal and written communication skills.