HR Director at Paperless Parts, Inc. (Greater Boston Area, MA)

| Greater Boston Area
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Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!

Due to the nature of our business and interaction with external clients, Paperless Parts has a COVID-19 vaccination and booster mandate. (Unvaccinated persons may request medical or religious accommodations on a case-by-case basis). This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

The Opportunity

Over the past year, we’ve grown our headcount 140% and employ in 20+ states, increasing the demand for a Human Resource Director. With 85% of our employees in Boston, MA, we are seeking an experienced Boston-based HR Director with outstanding people skills to manage our personnel and ensure that our People Operations programs and initiatives are effective, efficient, and aligned to overall business strategy. Reporting to the VP of People Strategy and Operations, this role will be responsible for planning, leading, directing, developing, and executing HR initiatives with the support of the current People Ops team. Focus areas will include policy development and legal compliance, compensation and benefits, training, employee relations, performance management, and onboarding. This role will work cross-functionally to ensure programs and initiatives are clearly communicated, embraced by leadership, and implemented effectively. 

The HR director role will include leading the HR team of 2, dealing with employer relations, supporting employee development, enhancing job satisfaction, writing and developing policies and procedures, implementing HR strategies that support business objectives, mitigating risk, maintaining employee records, designing accountability mechanisms, and supporting onboarding procedures and benefits administration.

Who You Are:

The ideal candidate for this role should possess a strong work ethic, excellent communication skills, knowledge of labor regulations and HR practices, strategic and critical thinking abilities, strong organizational skills, and excellent interpersonal skills to drive a fun yet effective culture. You are empathetic and able to advise on sensitive employee issues while keeping a positive outlook. You are proactive and can draw on previous experiences to help our leaders anticipate opportunities and challenges as we scale.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. This role is based in our Boston office on a hybrid schedule.

HR Director Responsibilities:

  • Coach, mentor, and lead the People Operations team to deliver and execute HR initiatives that promotes Paperless Parts as an amazing place to work and grow
  • Develop, write, and implement policies, procedures, and guidelines in accordance with our culture and compliance requirements, including Federal/State requirements, FedRamp, and SOC2
  • Draw on your experience to expertly advise leadership and managers on employee relations issues, while mitigating risk and driving healthy and effective feedback 
  • Evaluate and enhance current DEI&B and wellness practices, in conjunction with the People Ops team and DEIB Committee, and apply to all HR programs and practices. Partner with business leaders to support and enhance our in-office culture and intentionally create an environment of camaraderie and learning
  • Evaluate and lead our Performance Program and drive successful cycles in partnership with our People Ops team. Enable and empower our team to scale with us during this exciting growth period and beyond.
  • Supporting strategic objectives in partnership with senior leaders across the company
  • Ensure compliance with pay equity and labor laws and regulations in various US states, with the support of our People Ops Team
  • Collaborate with the Talent Acquisition team to ensure a smooth transition from candidate to employee experience
  • Ensure People Ops team is maintaining compliant employee files, and other important benefits documentation

Knowledge, Skills, and Abilities:

  • 10+ years of experience in HR, 3+ as a leader in a fast growth, software or tech company
  • Excellent communication, conflict resolution and coaching skills at the executive and individual contributor level
  • Highly organized and detail oriented with a love for effective processes and documentation. If you find zen in a super organized Google Sheet or a crystal clear Confluence page, you’ll fit right into our team!
  • Experience managing and building HR teams and scalable processes and programs
  • Experience building and facilitating DEI&B programs
  • Knowledge of labor laws and regulations in the US and abroad.
  • Bachelor's degree in Human Resources management, Organizational Leadership or related.
  • Travel to job shops as needed, COVID-19 Vaccination and Boosters required

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. We operate on a hot desk system which is when employees can grab any available desk on a first-come, first-serve basis. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Our headquarters is located in the bustling West End neighborhood of Boston, MA, and across the street from Hub Hall at TD Garden and North Station for easy access to most transit routes (Orange/Green Line and Commuter Rail) or a 6-minute walk from the Blue Line. Secure bike storage is available.

Encinitas Office: Our California office is our newest office which seats about 15 hardworking BDRs and Account Executives individuals. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office comes stocked with snacks, coffee and regularly catered meals. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of restaurants, bars, and activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

  • 100% coverage of health, dental, and vision for you and your dependent

  • Competitive pay and equity

  • Unlimited PTO

  • 13+ paid holidays

  • Work from home and hybrid flexibility

  • Company-sponsored wellness stipend/free gym membership

  • Company-sponsored life, disability, and voluntary life insurance

  • Pre-tax Commuter and FSA/Dependent Care FSA

  • 401(k) plan

  • Employee recognition program

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce PardotCRM
    • MailChimpEmail
    • ZoomInfoLead Gen
    • PardotLead Gen

Location

Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.

An Insider's view of Paperless Parts, Inc.

What’s the vibe like in the office?

You arrive at the office, music is playing and several of your colleagues are enjoying coffee in the kitchen. Heading to your desk, you get approached by the office dog. Throughout the course of the day you remain stimulated not just by the talented people around you, but by our mission to completely revolutionize the manufacturing industry.

Dean

Business Development Manager

What projects are you most excited about?

Working on such a wide variety of projects keeps my days really engaging. Out of all my projects, I love working on customer videos the most. It’s such a fun challenge turning hours of raw footage into a compelling, powerful narrative. It’s like piecing together a puzzle that, in the end, helps share our customers’ unique story with the world.

Olivia

Graphic Designer

How has your career grown since starting at the company?

17 months ago I started at Paperless Parts as a BDR, living in my parents' basement. Now I am living in Austin, responsible for managing all of Texas sales. I've attended various trade shows, navigated complex deals, and worked to strategically grow the sales team. Paperless has enabled me to progress years into my career within months.

Duncan

Sales Account Executive

What is your vision for the company?

There is so much opportunity for the marketing team here at Paperless Parts to be a force multiplier. We have a huge, untapped market, an early mover advantage, and customers that absolutely love our product. Now we just need to the build the GTM engine that makes Paperless Parts a household name for job shop owners and estimators.

Sarah

Chief Marketing Officer

What makes someone successful on your team?

A successful member of the Customer Success team at Paperless is creative, hardworking, and empathetic above all. Guiding people through software implementation is a serious responsibility, especially since Paperless can play such a foundational role in a shop's day-to-day workflow. It takes grit, but also kindness. Internally, we always make time

Meg

Customer Implementation Manager

What are Paperless Parts, Inc. Perks + Benefits

Paperless Parts, Inc. Benefits Overview

At Paperless Parts we have an awesome team and we believe in taking care of them. We cover 100% of your health/dental/vision premiums for you and your dependents. We provide company-sponsored life insurance, short term disability, long term disability, and offer voluntary additional life insurance. We offer pre-tax commuter and FSA options, as well as a 401k that has ESG fund options. We have unlimited paid time off, a wellness stipend, and an array of team lunches and company events. We're working hard to make our company a more inclusive environment while impacting our local communities.

Culture
Volunteer in local community
As a startup, we're continuously working to do better and impact those around us. Last year we partnered with Second Chances and More than words.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Account's (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,850 annually and $5,000 for Dependent Care FSA.
Disability Insurance
Dental Benefits
We cover 100% of Dental premiums for you and your family.
Vision Benefits
Paperless Parts covers 100% the EyeMed Vision premiums.
Health Insurance Benefits
We cover 100% of healthcare premiums for your and your family.
Life Insurance
Paperless Parts offer a 75K company sponsored plan, in addition to voluntary additional life insurance for self, spouse, and children,
Wellness Programs
Team workouts
We offer hockey and ice skating once a week, and there's a few running groups, too.
Retirement & Stock Options Benefits
401(K)
Company Equity
Paperless parts offers stock options to all employees.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer commuter pre-tax options for transit and parking.
Company Outings
Paperless Parts hosts company outings Quarterly.
Stocked Kitchen
We have snacks, coffee, tea, Bevi machine, cold brew on tap, and beer on tap.
Some Meals Provided
We provide sporadic breakfast, lunch, and dinners, both in office and offsite.
Happy Hours
Relocation Assistance
We love to have folks join us in Boston and contribute to our in-person culture and we'll help folks get here so they can contribute their A-game in our bustling city.
Fitness Subsidies
We offer a monthly stipend that can be put towards an array of wellness and fitness expenses.
Home Office Stipend for Remote Employees
As a fast-paced startup, we think folks are the most successful when they can collaborate in person and spontaneously, however we offer a home office stipend for folks that are hired remotely.
Professional Development Benefits
Job Training & Conferences
Paperless Parts offers employees professional development opportunities like Annual individual budget for training, the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
We're always looking to level-up together and host L&L's when possible.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

As a fast growing startup we're consistently evaluating our benefits and perks, always looking for ways to level-up and formalize programs. We're working on creating a la carte benefits for team members, as what is valuable to one employee may not resonate for another. We're looking to offer an array of options so every employee can feel valued at an individual level.

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