Employee Experience Specialist at Klaviyo

| Greater Boston Area
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Employee Experience Specialist

Do you think people should feel fulfilled by their jobs? Do you believe companies should enable their employees to learn and grow? Do you think “culture” should mean more than free beer and ping pong tables? If so, keep reading…

Klaviyo has grown rapidly in the last couple years. We’re now at an inflection point where our culture programming and traditions need to be reimagined and rebuilt for scale. That’s where you come in. 

We’re looking for an employee experience specialist who’s passionate about making work fulfilling for all Klaviyos. The person in this role will create and execute programs, events, and traditions with an eye to authenticity, inclusion, creativity, and scalability. 

How You’ll Make a Difference:

  • Own and optimize all company events, including weekly all-hands and Lunch and Learns 
  • Own and optimize all company traditions, including Black Friday / Cyber Monday celebration
  • Propose and execute on internal events strategy 
  • Manage employee surveys, from execution to reporting (in partnership with People Analytics) 
  • Ensure values are represented in all people processes -- from recruiting, to performance management, to learning and development, to recognition
  • Partner with Office Manager on employee recognition strategy and execution 
  • Brainstorm and implement creative ideas on fostering belonging and connectedness for remote workers
  • Work with business leaders to enable remote workers and ensure a positive remote employee experience
  • Gather and use data to inform decisions and continuous improvement of programming 
  • Track and report on results, including both quantitative and qualitative measures of success

Who You Are:

  • You possess impeccable writing skills, as evidenced by the ability to quickly produce copy that doesn’t require significant edits
  • Strong design skills. You know your way around a design tool and can quickly create eye-catching design templates and branded visual communication. 
  • Prior experience with event planning -- from strategy to execution to logistics
  • You “zig” when others “zag” -- you aren’t afraid to think outside of the box and are constantly brainstorming ideas on how to make Klaviyo stand out from the pack
  • You care deeply about your coworkers as whole people
  • You can maintain confidentiality and can be trusted with sensitive personal information
  • Highly organized, detail-oriented, and a self-starter
  • Motivated by and can solve for both quantitative and qualitative results 
  • A collaborative and empathetic teammate who can also execute solo
  • You are on a journey of continuous improvement, and proactively seek and implement constructive feedback to level up your skills and knowledge 

Get to know Klaviyo

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000 innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
Watch

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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