Administer and support HR systems (BambooHR, Lever, Lattice, ADP), document and maintain integrations with Okta and NetSuite, map data flows, troubleshoot escalations, partner with IT/InfoSec on provisioning, evaluate tooling gaps, and support audits/compliance (e.g., SOC 2).
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Smarsh is seeking a Mid-Level HR Systems Engineer to support and maintain the HR technology ecosystem, including BambooHR, Lever, Lattice, ADP, and related platforms. This role starts by gaining deep working knowledge of the current tools, their configurations, and how they integrate with each other and with Okta and other applications. From there, the role will support day-to-day system changes and help inform whether and how the organization should strengthen its HR tooling. This position has room to grow in scope as HR systems strategy matures.
What will you do?
- Administer and support daily configuration changes across BambooHR, Lever, Lattice, ADP, and other HR systems
- Build and maintain a current-state map of HR systems, their configurations, and how data flows between them
- Document and maintain integrations between HR platforms and with Okta (identity/provisioning) and NetSuite (finance/HRIS data flows)
- Serve as a point of escalation for HR systems issues raised by HR, People Ops, and end users
- Partner with IT Operations Team Members and InfoSec on access provisioning/deprovisioning tied to HR system changes (joiners, movers, leavers)
- Evaluate the current HR tooling landscape and identify gaps, redundancies, or risks in the existing stack
- Maintain documentation of system configurations, integration architecture, and change history
- Support audits and compliance efforts requiring HR systems evidence (e.g. SOC 2, access reviews)
What will you bring?
- 3+ years of experience administering HR systems (BambooHR, Lever, Lattice, ADP, Workday, or similar)
- Experience mapping or maintaining integrations between SaaS platforms (API-based, middleware, or native connectors)
- Familiarity with identity/provisioning concepts (Okta or similar IDP)
- Familiarity with NetSuite or similar ERP/finance systems, particularly around data integration points
- Strong analytical and documentation skills — able to translate a messy current-state into a coherent system/integration map
- Ability to work cross-functionally with HR, IT, and Finance stakeholders Preferred Qualifications
- Prior experience evaluating or taking part in an HR systems vendor selection/migration
- Exposure to SOC 2 or similar compliance frameworks
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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