Jobs at Smarsh

Supports customers by responding to inquiries, resolving service and billing issues, managing renewals and account adjustments, tracking interactions in Salesforce, and escalating needs internally. The role focuses on customer relationships, product adoption, issue resolution, contract and invoice analysis, and meeting resolution targets. Candidates should have at least one year of customer service, customer success, or inside sales experience, preferably in a regulated industry.

The Enterprise Account Executive is responsible for driving new business revenue within the federal government, establishing relationships, closing sales, and managing proposal development to achieve sales targets.

Owns and grows VAR partner sales across the United States, driving quota attainment, partner recruitment, pipeline development, forecasting, enablement, deal management, negotiations, and joint go-to-market execution. The role builds executive relationships, supports solution demonstrations, maintains Salesforce accuracy, and collaborates with Sales, Product, Operations, Finance, and Customer Success to deliver partner-led revenue and customer outcomes.

Prospect and acquire public-sector SLED customers through high-volume outreach, lead generation, full-cycle sales, RFP/RFI responses, negotiation, and closing. Maintain accurate Salesforce forecasts, opportunity records, account coverage, and sales activity. Meet quarterly bookings goals, provide regulatory updates, build customer and colleague relationships, and continuously develop product and sales expertise.

Design and lead scalable, secure, highly available database infrastructure for multi-terabyte SQL Server environments. Set technical direction for data architecture, performance, real-time pipelines, security, and growth. Troubleshoot complex production issues, optimize queries and indexes, guide cross-functional projects, mentor engineers, review changes, reduce technical debt, and evaluate emerging technologies. Monitor database health using Splunk, Datadog, and Grafana while influencing engineering and Site Reliability strategy.

Lead architecture and hands-on development of cloud-native, microservices-based systems and company-wide integrations (AWS and MuleSoft) using Python. Own provisioning, billing, telemetry, and integration landscapes; define AI-SDLC and AI tooling; implement infrastructure-as-code and CI/CD; ensure observability, testing, security, and operational readiness; translate architecture into Jira work and mentor engineering teams.

The Sr. Account Executive will sell compliance solutions to enterprise clients, managing extensive sales cycles and building relationships with C-suite executives.