HR Operations Associate

Clover Health’s People Operations team is the strategic force behind our human capital management. We attract and recruit top talent, manage employee lifecycle processes, and foster career development and continuous learning. We’re proud of our data-driven approach to talent engagement and feel privileged to support our global workforce. 

Our people (Cloverites) are the core of everything we do. In this position, you will exercise judgement, confidentiality, and partnership with other functions to craft a well-oiled machine. You will sit in the Operations and Technology team, reporting to the Head of HR Ops and Tech, with a focus supporting our core People Operations processes. 

As an HR Operations Associate, you will:

• Be the key partner for our HR Business Partner team for driving operational excellence.
• Manage employee records, including processing manager or title changes, ensuring appropriate data in our HRIS (ADP), and conducting exit interviews.
• Provide regular reporting and data to the HR team and business leaders.
• Manage our background check adjudication process, including both new hires and programmatic reviews.
• Identify patterns in support requests and drive process improvements.

Success in this role looks like:

• Annual Cycles: Executing logistics of programs including the Annual Review Cycle, offboarding, employee data, and more.
• Employee Experience: Craft a reputation for creating a great experience for our employees, both through support and scalable programs.
• Trusted Partnership: Build strong bonds with the teams you are a close partner to.
• Subject Matter Expertise: Drive ticket resolution to inbound questions via our support queue (ServiceNow) within an SLA. 

You should get in touch if:

• You have spent time coordinating complex, cross-functional, people-oriented projects.
• You have experience working with a ticketing system in a support role (we use ServiceNow) and using an HRIS (we use ADP).
• You have experience partnering with HRBPs, Recruiting, Learning and Development, IT, and other teams within G&A functions. 
• You are excited to create exceptional, repeatable programs.
• Jumping in where needed and adapting to shifting priorities is your calling card.
• You have strong attention to detail, knowledge of basic HR policies and compliance best practices.
• You have the ability to manage and prioritize multiple tasks, thriving in a fast-paced, evolving environment.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $69,000 to $80,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.