HR Business Partner

Education:

• College graduate of any Social Sciences course or equivalent education.

Experience:

• With at least five years of HR experience preferably in a BPO/Call Center with at least 3 years supervisory experience.

Mandatory Skills:

• Communication Skill (Spoken)

• Communication Skill (Written)

• Customer Service Orientation

• Team Orientation

• Drive for Results/ Execution

• Thriving in Change

• Expertise/ Analytical Skills

• Problem Solving

• Performance Management

• Planning, Organizing, Controlling

Preferred Skills:

• Conflict Management

• Influencing / Negotiating

• Conflict Management

• Influencing / Negotiating

• Change Management

• Training Needs Analysis

• Training Design & Development

• Stakeholder and Relationship Management

• Computer Literacy

• Product Knowledge

• Discipline Management

• Partnering

• Innovation

• Negotiation and Retention Skills

• Presentation Skills

• Facilitation Skills

• Coaching and Counselling

• Process Improvement

• Creative Thinking

Roles & responsibilities:
Service Delivery

• Provides comprehensive HR service to assigned accounts and/or departments.

• Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.

• Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

• Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.

• Supports the implementation of corporate mandates and initiatives.

Employee Relations

• Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process

• Handles employee queries and concerns as escalated through HR Web, email, etc.

• Facilitate discipline management orientation and guidance sessions.

Employee Engagement

• Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.

• Encourage employees to participate in any of the company’s events and engagement activities.

• Lead and facilitate retention talks to employees who are contemplating to leave the company.

Business Partnering

• Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders

• Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people

• Reviews and analyses attrition data including headcount, reasons, market forces and costs.

• Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.

Report/Admin Tasks

• Processing/ sending of employee notices related to separation

• Review and approve employee movements as submitted in Sagilife or any HR Tool.

• Prepare, maintains and submits all reports as assigned before any set deadline

• Suggests innovative ideas that would challenge status quo and improve current systems and procedures.