HR Business Analyst

This role provides business analysis support for HR projects and supports day-to-day operation as needed. This includes acting as the liaison and working collaboratively with the various teams including business sponsors and stakeholders, subject matter experts, change management, external vendors and 3rd party suppliers to ensure a seamless customer experience from request through post deployment. Managing requests by documenting business requirements and current processes to develop business case statements that include cost and benefit details. Developing solution options including process maps, metrics, reports and functional/technical designs and coordinate analyzing alternatives to gain agreement on an optimal solution. Building comprehensive test plans and executing the various testing cycles such as systems integration, regression, performance and user acceptance cycles. Facilitating the delivery and deployment process including all change activities, training and communications. Applying standard Systems Development Lifecycle and HR Change Management methodologies and processes to all changes. Coordinating support activities and requests according to the service level agreements with client and customer organizations. Participate in the on call support rotation for off hours support to critical HR processes and systems.

Primary responsibilities include

• Facilitating and participating in the entire SDLC process for projects and general requests including solution design and implementation as well as reporting and metrics development.
• Client and customer management activities and coordination.
• Monitoring and coordination business and technical support activities.
• Proactively identifying and implementing continuous improvement items internally and for the organization.
• Participating in departmental meetings and activities.
• Coordinating and supporting activities for other team members for delivery activities.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
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• Preferred Qualifications
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Hours & Work Schedule

• Hours per Week:
• Work Schedule:

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.