Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.
- Client is seeking a Help Desk Contractor to join our team.
- Assign rights to applications.
- Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
- Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
- Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
- Deletion and disabling of users.
- Regularly scheduled cleanup of accounts.
- Remediation of issues related to user accounts.
- Management of secondary accounts and privileged access accounts.
- Solid technical background with service desk and desktop support
- Basic understanding of the operations of the Active Directory.
- Basic understanding and operations of Outlook.
- Should be able to impact day one of this project.
- Basic endpoint deployment knowledge.
- Configuration of new device procurements
- eliveries of new procurements
- E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
- Basic understanding of and operation of ITSM
Similar Jobs
Information Technology
Leads the technical strategy and delivery of government cloud managed services across AWS, Azure, and Google Cloud. Defines secure architectures, landing zones, automation, Infrastructure as Code, CI/CD, compliance controls, and operational standards. Leads pre-sales, customer workshops, migrations, escalations, incident response, and service onboarding while mentoring engineers and developing practice standards. Requires deep government cloud expertise, strong knowledge of FedRAMP and related frameworks, advanced automation skills, and extensive IT engineering and managed services experience.
Top Skills:
Aws GovcloudAzure Gcc HighCi/CdConfiguration ManagementGCPGoogle Cloud Assured WorkloadsInfrastructure As CodeMicrosoft Azure GovernmentScriptingServicenowTerraform
Information Technology
Leads complex ServiceNow solution design and implementation engagements for enterprise clients. Directs project and client teams, oversees technical solutions across projects, reviews deliverables, manages budgets and quality assurance, and serves as a trusted technical advisor. Develops business cases, proposals, presentations, and solution recommendations while maintaining client relationships and coordinating across departments. Requires deep IT infrastructure and ServiceNow expertise, strong communication skills, problem-solving ability, and willingness to travel.
Top Skills:
EprocurementServicenowServicenow CmdbServicenow HamServicenow SamServicenow Store Applications
Information Technology
Leads ServiceNow consulting, architecture, engineering, and delivery across complex enterprise engagements. Oversees technical solutions across projects, supports presales and estimates, establishes standards, mentors engineers and architects, and provides customer workshops and training. Designs automation, CI/CD, infrastructure-as-code, workflows, and AI-enabled ServiceNow solutions. Acts as an escalation point, supports governance and practice development, and ensures delivery quality. The role requires extensive ServiceNow experience, enterprise consulting leadership, client advisory skills, and approximately 10% travel.
Top Skills:
Ai Agent StudioAi AgentsAnsibleChefCi/CdCloudFormationDockerGitlab Ci/CdInfrastructure As CodeJenkinsKubernetesNatural Language ProcessingNow AssistPredictive IntelligencePuppetServicenowTerraformVirtual Agent
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
