Head of Solution Engineering

Title: Head of Solution Engineering / Solution Engineering Manager
Level: M3–M5 (Manager → Head) 

Reports to: CRO

Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

Why this role
You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth. 

What you’ll own

• People & org: Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
• Process & ops: Own SE operating model — demonstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
• GTM partnership: Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
• Delivery & enablement: Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
• Value-chain strategy: Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
• Product influence & risk management: Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
• Metrics & outcomes: Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).
  

Must-have

• 10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
• Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
• Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
• Strong people leader with experience hiring, coaching, and building repeatable enablement.
• Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.
  

Nice-to-have

• Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstration/POC asset libraries.

Salary Information: $180,000 to $225,000 base salary (depending on experience and location), plus commission, stock and benefits