Easy Apply
Easy Apply
The Head of Solution Engineering will develop and manage the Solution Engineering function, drive sales initiatives, build a high-performing team, and enhance customer experience through technical engagements and strategic partnerships.
Head of Solution Engineering / Solution Engineering Manager (M3–M5)
Title: Head of Solution Engineering / Solution Engineering Manager
Level: M3–M5 (Manager → Head)
Reports to: CRO
Why this role
You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.
What you’ll own
- People & org: Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
- Process & ops: Own SE operating model — demonstrationnstrationnstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
- GTM partnership: Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
- Delivery & enablement: Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
- Value-chain strategy: Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
- Product influence & risk management: Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
- Metrics & outcomes: Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).
Must-have
- 10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
- Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
- Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
- Strong people leader with experience hiring, coaching, and building repeatable enablement.
- Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.
Nice-to-have
- Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstrationnstrationnstration/POC asset libraries.
Top Skills
APIs
Data Pipelines
Duck Creek
Guidewire
Majesco
Oauth
Sso
Liberate Innovations Boston, Massachusetts, USA Office
One Seaport Square, 77 Sleeper St, Boston, Massachusettes, United States, 02210
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