Lead product strategy, roadmap, and customer experience for a consumer genomics subscription platform. Build and scale a product and design organization, drive cross-functional execution with engineering and bioinformatics, and use AI, analytics, and experimentation to increase engagement, retention, and subscription value. Translate complex genomic science into intuitive, trusted consumer experiences and establish category-leading standards.
Sequencing is building the interface between humanity and its DNA.
Using clinical-grade whole genome sequencing, AI, and a rapidly expanding ecosystem of genomic applications, we help people better understand themselves, their health, and their future through their DNA.
The human genome is one of the most valuable and underutilized resources in the world. Our mission is to transform the human genome into a lifelong source of personalized guidance and build the trusted home for every genome on Earth.
As the world’s largest direct-to-consumer whole genome sequencing platform, Sequencing is helping define the future of AI-powered personalized health.
We’re a profitable, venture-backed, fully remote company building category-defining products that help people better understand themselves through their DNA.
As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge.
As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized health.
Product Leadership and Execution
- Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth
- Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership
- Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use, trust, and return to
- Establish the processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrity
- Define success metrics and use analytics and experimentation to drive measurable gains in engagement, retention, and subscription value
- Communicate product strategy and trade-offs with clarity and conviction to executives, investors, and partners
- Establish Sequencing as the global leader in AI-powered genomic experiences through product decisions that set the standard for the category
Customer Experience
- Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage
- Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions
- Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence
- Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it
- Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time
- Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies
- Set and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint
- 10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenue
- Track record owning product strategy and roadmap from vision to execution
- Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value
- Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy
- Proven success hiring, training, and scaling high-performing product and design teams
- Hands-on leader equally effective setting vision, developing talent, and executing
- Fluent in analytics and experimentation with a bias toward action
- Cross-functional partner who drives alignment across engineering, science, design, and business
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Support the CFO through complex calendar and inbox management, executive communications, planning, meeting preparation, follow-up tracking, travel and expense coordination. Own Office of the CFO operating rhythms, improve processes, maintain accountability, coordinate cross-functional logistics, and build trusted relationships while handling sensitive information. The role requires regular in-person availability in San Francisco and effective use of collaboration and AI productivity tools.
Top Skills:
Ai ToolsClaudeGitlabGoogle WorkspaceNavanSlackZoom
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Manage behavioral health and substance abuse member cases through assessments, care coordination, treatment planning, provider collaboration, and barrier resolution. Support high-risk members using an integrated care management model, coordinate with treatment teams, educate members about available resources, and participate in interdisciplinary team rounds. This remote role requires Arizona residency and an active, unrestricted behavioral health license.
Top Skills:
ExcelMS OfficeMicrosoft OutlookMicrosoft TeamsMicrosoft Word
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads enterprise AI/ML architecture for LLM, agentic, multi-agent, and RAG applications. Designs scalable, secure, compliant frameworks; remains hands-on with coding and integrations; drives optimization, observability, reliability, governance, and reusable components. Partners with product, engineering, and compliance teams, evaluates emerging AI technologies, and mentors senior engineers. Requires extensive software engineering and AI architecture experience, strong Python skills, cloud and containerization expertise, and experience deploying AI solutions in regulated environments.
Top Skills:
Agentic WorkflowsArizeAWSAzureCi/CdDockerKubernetesLlmsMulti-Agent SystemsNext.JsPhoenixPostgresPythonReactRetrieval-Augmented Generation (Rag)
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
