Head of Future of Work Insights & Content

What you can expect

Zoom is more than just meetings—we’re shaping how people connect, collaborate, and get work done across the globe. We're looking for a strategic, insight-driven leader to build and lead our Future of Work Insights & Content function. This role will be responsible for uncovering and amplifying the trends shaping modern work across our diverse customer base, from startups to Fortune 100s. The Head of Future of Work Insights and Content will transform those insights into compelling, actionable content that drives conversation and influence across the industry.

About the Team

We are a high-impact, cross-functional team focused on building programs that connect brand engagement to business growth. We unify partnerships, Tier 1 events, social media, and advertising into one cohesive strategy designed to drive awareness, adoption, and pipeline across the Zoom portfolio. Our work spans the full funnel, and we stay relentlessly focused on outcomes and business impact.

Responsibilities

• Establishing and leading Zoom’s Future of Work Insights program, grounded in proprietary research, customer data, and market signals

• Identifying and analyzing emerging trends in collaboration, AI adoption, distributed work, employee engagement, and customer experience

• Designing and executing original research studies (quantitative and qualitative) in partnership with Marketing, Product, Sales, and Customer Success teams

• Creating high-impact, anchor content (reports, keynote storylines, executive POVs, etc.) to showcase insights across owned and earned channels

• Serving as an internal thought partner to the CMO and executive team, helping shape narrative arcs for product launches, campaigns, and strategic initiatives

• Acting as a spokesperson and subject matter expert with media, analysts, and at industry events

• Collaborating cross-functionally with Brand, Communications, Events, and Sales Enablement teams to ensure insights are broadly shared and applied

• Leading, motivating, and developing team of analysts and content creators

What we’re looking for

• Have 10+ years of experience in research, strategy, insights, content, and thought leadership

• Have the ability to turn data into stories that shift perception and spark action

• Have experience designing and analyzing research studies and socializing insights across a global organization

• Have exceptional writing, editing, and storytelling skills—able to make complex ideas engaging and accessible

• Be comfortable presenting to and collaborating with senior leaders and external stakeholders

• Have a passion for how people work—and a curiosity to explore what’s next

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.