Own hardware readiness for customer deployments, including schedules, kits, parts, shipping, site prerequisites, installations, and go-lives. Manage tier-two hardware escalations, RMAs, failure-analysis coordination, BOM accuracy, configuration control, development builds, test assets, and technician schedules. Coordinate with engineering, Field Ops, Purchasing, suppliers, and customers while building scalable readiness, RMA, and documentation processes. The role is based remotely in the U.S. or onsite in Pittsburgh, with regular travel to Pittsburgh and active customer deployments.
About Gather AI
Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.
If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About the Team
Gather AI’s Hardware team designs, builds and supports the hardware behind our platform: autonomous inventory drones and camera systems that mount on customers’ material handling equipment (MHE). The team includes hardware engineers and technicians who work out of the Pittsburgh HQ. Hardware designs and builds new product implementations, reviews and repairs RMAs, and performs detailed analysis of field failures while Field Ops runs day-to-day customer site support.
About the role
Our robots are already working in customer warehouses, and every new deployment depends on the right hardware arriving built, configured and ready. In this role, you’ll own the hardware side of that: deployment readiness, field hardware escalations and returns, and accurate documentation of deployment configurations and bill of materials (BOMs) across Hardware programs. This is an ownership role and much of the processes behind it are yours to build collaboratively with Hardware leadership. As our Hardware Deployment & Development Coordinator, you'll be the hardware team's hub between development and field operations: making sure each deployment's hardware is ready on time, owning how we handle field hardware issues and returns, and keeping our bills of materials and fleet configurations accurate across all our hardware programs. You'll report to our Director of Hardware and work closely with engineers, technicians, Field Ops, Purchasing and customer implementation teams.
What you'll do
Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.
If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About the Team
Gather AI’s Hardware team designs, builds and supports the hardware behind our platform: autonomous inventory drones and camera systems that mount on customers’ material handling equipment (MHE). The team includes hardware engineers and technicians who work out of the Pittsburgh HQ. Hardware designs and builds new product implementations, reviews and repairs RMAs, and performs detailed analysis of field failures while Field Ops runs day-to-day customer site support.
About the role
Our robots are already working in customer warehouses, and every new deployment depends on the right hardware arriving built, configured and ready. In this role, you’ll own the hardware side of that: deployment readiness, field hardware escalations and returns, and accurate documentation of deployment configurations and bill of materials (BOMs) across Hardware programs. This is an ownership role and much of the processes behind it are yours to build collaboratively with Hardware leadership. As our Hardware Deployment & Development Coordinator, you'll be the hardware team's hub between development and field operations: making sure each deployment's hardware is ready on time, owning how we handle field hardware issues and returns, and keeping our bills of materials and fleet configurations accurate across all our hardware programs. You'll report to our Director of Hardware and work closely with engineers, technicians, Field Ops, Purchasing and customer implementation teams.
What you'll do
- Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
- Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops.
- Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
- Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
- Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
- Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
- Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
- Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
- Give Purchasing a clear demand plan and flag long-lead and single-source risks early.
What you bring
- You've owned hardware readiness for deployments, production launches or NPI builds end to end —, covering schedules, kits, parts and handoffs — and kept other teams moving toward the date without direct authority.
- You've owned the record of what hardware is built and implemented: BOMs and revisions, configurations and change control, or RMA processes. Ideally you’ve build one of these, not just owned it.a BOM or configuration record, an inventory system or an RMA process.
- You can read assembly and part drawings, electrical schematics, and understand critical to quality callouts. drawings and harness pinouts, and you're comfortable getting hands-on to troubleshoot hardware.
- You can take a field escalation from first report to resolution and keep everyone informed along the way.
- You're detail-oriented, agile and adaptable and adapt quickly when plans change.
Nice to have
- Experience in warehouse, material handling or forklift environments.
- Robotics or autonomous-vehicle deployment experience.
- Experience working with suppliers or contract manufacturers on ECOs or recurring defects.Experience coordinating with suppliers or contract manufacturers.
- Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices.
Location Pittsburgh, PA (on site) or remote in the US. About one week a month on site in Pittsburgh; when a customer deployment is active, travel to that site takes priority. Eastern time zone is a plus.
How we hire A recruiter conversation, a conversation with the hiring manager, a practical deployment-planning exercise, and a final round with the team. We'll tell you before each step whether AI tools are welcome.
How we hire A recruiter conversation, a conversation with the hiring manager, a practical deployment-planning exercise, and a final round with the team. We'll tell you before each step whether AI tools are welcome.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
