CRM Admin

About Prepared

Emergency centers, vital to our society, are often constrained by technology that dates back to the landline era. This presents a stark contrast to our current smartphone-centric, socially connected world. At Prepared, we bridge this gap with cutting-edge technology that harnesses the power of Artificial Intelligence to revolutionize how emergency calls are handled.  Our innovative technology is providing a suite of tools that significantly boost the capabilities of 911 dispatch centers and first responders. With our solutions implemented in over 800 cities across 48 states, we're positively impacting the lives of approximately 75 million people.

Backed by $27 million in Series B funding led by Andreessen Horowitz, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

Joining the Prepared team means more than just a new role. It's a chance to be at the forefront of impactful tech that significantly improves public safety and touches lives across the globe. At Prepared, you're not just part of a team; you're a key player in a larger mission to foster a safer, more interconnected world.

Position Overview

As a CRM Aministrator at Prepared, you’ll play a crucial role in building and optimizing our go-to-market (GTM) systems and infrastructure. You will work across Sales, Marketing, and Customer Success (CS) to ensure seamless operations, data hygiene, and process automation. This is a high-impact role where you’ll have the opportunity to build from the ground up and shape the foundation of Prepared’s revenue operations as we scale.

We’re looking for someone who is systems-driven, process-oriented, and eager to collaborate cross-functionally to drive operational efficiency. If you enjoy working with CRM tools, automation, and problem-solving within GTM operations, this role is for you!

Key Responsibilities

• Manage & optimize GTM systems – Administer HubSpot and integrate it with tools like RevOps.io, Vitally, and Mixpanel.

• Marketing operations setup – Implement workflows to track campaigns, lead attribution, and social media integrations.

• Data hygiene & integrity – Maintain clean and consistent CRM data to support reliable reporting.

• Process automation – Design and implement automation to reduce manual tasks and improve efficiency across the GTM org.

• Support Deal Desk & Quote-to-Cash processes – Assist in pricing, approvals, and deal workflows to streamline operations.

• Cross-functional collaboration – Partner with Sales, Marketing, and CS teams to ensure smooth operations and reporting.

• Reporting & insights – Ensure GTM teams have real-time access to accurate reports and dashboards without the need for manual cleanup.

What Makes You a Great Fit

• 5+ years of experience in Revenue Operations, Business Systems, or a related role, ideally in B2B SaaS.

• Strong HubSpot administration skills, with experience integrating GTM tools.

• Familiarity with deal desk, CPQ, quote-to-cash tools, and CRM architecture.

• Analytical mindset – You understand pipeline metrics, ACV, win rates, and sales cycles.

• Comfortable working cross-functionally with leadership and GTM teams to drive improvements.

• Ability to build from the ground up – You enjoy creating scalable systems and automating processes.

Pay Transparency

The base pay for this role is $125,000 - $135,000 per year + company equity. You are also eligible for employee benefits, participation in Prepared’s unlimited vacation program.

Benefits

🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
💸 401k + Free Financial Advisors with Betterment
📱Monthly Cell Phone Stipend
🏖️ Unlimited Time Off + 15 Observed Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🚨 Visit a PSAP (911 Center)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget

Want to learn more about Prepared? Check out the links below.

• Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M

• NBC Today Show | 911 callers can now share video of emergencies with dispatchers

• The Verge | iPhones will soon be able to stream live video on 911 calls

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.