Galleri Mobile Draw Experience Specialist #4242

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com.

The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members.

Responsibilities:

• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels
• Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event 
• Focus on execution for high value customer offering - onsite blood draw events:
• Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office).
• Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event 
• Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects
• Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events
• Serve as thelead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may arise
• Collect feedback and share best practices to enable future scaling
• Support events team by providing project support and post event reporting 
• Maintain a working knowledge of the complex needs of a variety of events

Preferred Qualifications:

• 3+ years work experience
• Willing to travel up to 90% to support onsite events
• Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders 
• Positive “can do” attitude with a strong desire to roll up sleeves
• Meticulously organized, consistent with follow through, oriented toward operations
• Excellent face-to-face, verbal, and written customer service and communication skills
• Feels energized by, and creates order in, chaotic environments
• Working knowledge of program/project management software preferred

The expected, full-time, annual base pay scale for this position is $82K-$96K.  Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.