The Growth Account Director will manage and expand relationships with enterprise customers, focusing on upselling and cross-selling opportunities to drive net revenue retention and account growth.
Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, 1984.VC, and Newfund.
We’re hiring a Growth Account Director to drive expansion within our existing customer base. This is a farmer role focused on deepening relationships, increasing product adoption, and identifying growth opportunities across accounts.
You will own a portfolio of enterprise customers and be responsible for net revenue retention (NRR), upsell, cross-sell, and long-term account strategy.
What You’ll Do- Own and grow a portfolio of existing Fairmarkit customers, driving expansion revenue and retention
- Build strong, multi-threaded relationships across procurement, finance, and operations stakeholders
- Identify and execute on upsell and cross-sell opportunities (new modules, expanded use cases, increased volume)
- Partner closely with Customer Success, Product, and Sales to align on account strategy and value delivery
- Develop and maintain account plans with clear growth paths and executive alignment
- Lead commercial conversations, including renewals, pricing, and contract expansions
- Act as a trusted advisor to customers, helping them scale procurement transformation with Fairmarkit
- Track and forecast the expansion pipeline and performance against revenue targets
- 10+ years of experience in account management, customer success, or sales in B2B SaaS
- Proven track record of driving upsell, cross-sell, and expanding revenue
- Experience managing enterprise or strategic accounts
- Strong commercial acumen and comfortable owning renewals and pricing conversations
- Ability to navigate complex organizations and build executive relationships
- Highly collaborative and able to work cross-functionally with CS, Sales, and Product
- Data-driven and proactive in identifying growth opportunities
For this role we are looking for a candidate based in the East Coast (New England area) or California, US. You must reside in one of the following states: MA, NH, RI, NY or CA. The compensation range for this position is $125,000 (base salary) + commission, equity, and benefits.
Headquartered in Boston, and backed by a $35.6M Series C co-led by OMERS, Highland, Notable Capital, Insight Partners, and ServiceNow. We are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry. Come soar to new heights with us!
Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
Fairmarkit Boston, Massachusetts, USA Office
281 Summer St, Boston, MA, United States, 02210
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