Majors Account Director - Key Customers | West Coast | Remote

 The Opportunity:

Grafana Labs is looking for an Majors Account Director, Key Customers who will be responsible for prospecting and growing existing business across the West region. You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team. 

What You’ll Be Doing:

• Identify new opportunities to expand Grafana usage within 3-5 top existing accounts across multiple functions and business lines.

• Develop and maintain strong relationships at Executive level in current customers 

• Create and execute strategic plans for defined account set 

• Meet and exceed individual quarterly and annual sales goals

• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)

• Cultivate sales through outbound prospecting and inbound leads

• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise

• Become an expert in managing your sales pipeline in Salesforce

• Manage quote creation, order processing, and day-to-day customer requests

What Makes You a Great Fit:

• 8+ Years of Experience in Infrastructure Technology Sales

• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)

• Energetic, upbeat, entrepreneurial, tenacious team player

• Adaptable and with demonstrable experience in high velocity technology companies

• You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually

Bonus Points For:

• Experience using Salesforce

• Familiarity with open source technology is a significant advantage

• Experience using Command of the Message and MEDD(P)ICC is ideal

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. 
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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