GOS - Technology Product Manager - PDS/SPO

Job Description (summary of the role purpose): 

As a Technology Product Manager you will define the strategy, roadmap, and features for a product based on customer needs. By analysing the market and competition you will craft a product vision that delivers unique value to customers and the business. You will provide the expertise needed to lead and make strategic product decisions — aligning engineering, marketing, sales, and support around this important work. 

You will need to create strong cohesion amongst cross-functional teams to communicate a clear vision and strategy of the Product and bridge any gaps between Business, Account and Technology teams over the product journey through its Life Cycle. 

Core Responsibilities: 

• Take the overall responsibility for the success of the IT product 

• Contribute towards product strategy and vision in line with the business's goals 

• Research competitors and similar products, and analyze market trends 

• Collect and analyze user feedback to identify product requirements and priorities and steer the development process 

• Report on product performance and user feedback and implement any necessary changes 

• Create timelines and roadmaps for developing the product 

• Host product strategy sessions with key business stakeholders to align with company goals and objectives 

• Meet regularly with all stakeholders, including product designers, developers and analysts, as well as marketing, sales, customer service, finance and company heads to keep progress on track 

• Gather and evaluate ideas and opinions from users to work out the most valuable features to include in your product 

• Ensure product developers have the resources they need to keep the product on schedule and within budget (including partnership with FP&A, HR etc.) 

• Anticipate and solve any problems that arise during the product creation or development 

• Manage one or more project budgets 

• Plan new features and changes to a product taking into account a range of factors such as risks and opportunities 

• Demonstrate new ideas and features to stakeholders 

• Hold and chair Vendor Quarterly Business Reviews (QBRs) to evaluate overall product health and go-forward strategy 

• Attend conferences and events related to a product or sector 

• Implement or support product launch marketing campaigns 

• Create and oversee development and project management processes 

• Inspire and enthuse colleagues and users of the product. 

Internal Responsibilities (specific to the role): 

• Act as a Product SME when it comes to sales pursuits, opportunities and Client meetings 

• Establish a core set of KPIs for all teams to assess the operational effectiveness of the Product 

• Stay updated with the latest industry trends and advancements in respective tools and technologies, and evaluate their potential to improve our technology capabilities 

• Maintain product data around key features, contact points and events in the internal C&W product information repository 

• Lead and manage a Product Team and providing guidance, direction, and support in their day-to-day activities. 

• Assist Head of Products/Head of TDS Services in product contract management 

• Lead the technology change management process for releases and enhancements to determine and execute operational and technology roadmaps to support effective Product Life Cycle 

• Support change management efforts, effectively managing transitions and keeping the team aligned with the company's vision and strategic goals 

Qualifications: 

• Bachelor’s degree (MBA preferred) 

• Minimum of 5 years' experience as a Product Manager or Product Marketing Manager 

• Demonstrated success in defining and launching Tier-1 products 

• Certified Product Manager (CPM) or New Product Development (NPD) Professional Certification a plus 

• Experience using Agile/Scrum methodology and/or workflow management tools 

• Familiarity with Agile work management and/or the ability to effectively communicate complex processes within and across teams 

• Experience using CRM or SAP platforms 

• Product innovation and development track record 

• Proven ability to influence cross-functional teams without formal authority 

• Must be able to travel 10% of the time 

Skills & Personal Qualities: 

• Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines. 

• Client-centric approach and demeanor  

• Project management, budgeting and purchasing skills 

• Deep understanding of the marketplace 

• Leadership and team management 

• Data analytics and metrics management skills 

• Critical thinking and problem-solving skills 

• Strong communication, presentation, and public speaking skills 

• Ability to work on multiple projects in various stages simultaneously 

• Experience drafting Product and Market Requirements Documents 

• Solution Oriented 

• Strong Organizational skills 

• Ability to set and manage priorities 

• CRE Commercial awareness 

• Team Player with strong collaboration skills 

• Ability to prioritize for others and work to stringent project timescales 

• Self-starter 

• Ability to articulate ideas to both technical and non-technical audiences 

• Keen attention to detail  

• Strategic mindset and ability to envision end state and the milestone activities to achieve 

• Clear communications and simplicity; ability to speak the language of business and of technology 

• Conflict Resolution experience