GMNA Order Fulfillment Operations & Business Planning Analyst

Description
Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Global Technical Center - Cadillac Tower, in Warren, MI three times per week, at minimum or other frequency dictated by the business.
Relocation:
This role is not eligible for relocation. Any relocation costs would be the responsibility of the selected candidate.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The Role:
The Operations and Business Planning Analyst plays a vital role in driving process efficiency and operational effectiveness across GM North America (GMNA) Order Fulfillment (OF). This position serves as a strategic liaison between OF leadership and global business stakeholders, helping to align cross-functional efforts with overarching business goals.
By translating strategy into actionable initiatives, the Analyst delivers measurable value through enhanced planning, streamlined processes, and informed decision-making. The role requires a high degree of independence, working under the direction of the Director of Order Fulfillment and in close coordination with other OF leaders.
What You'll Do (Responsibilities):
Business Operations & Leadership Support

• Assist Order Fulfillment (OF) leadership in coordinating business operations, including staff meetings, process oversight, executive communications, and special initiatives.
• Collect, analyze, and synthesize operational data to support effective decision-making.
• Develop and distribute key reports, dashboards, and leadership presentations.

Process Ownership & Coordination

• Serve as the GlobalConnect Author, managing all messaging and communication through the platform.
• Own and execute the Month-End Inventory Purification Reporting process.
• Oversee Supplier Onboarding, Offboarding, and Sponsorship activities.
• Manage critical Business Control Processes, including:
  • Information Lifecycle Management (ILM): Lead the annual ILM review, maintain the Record Identification Matrix, and ensure organizational compliance.
  • Business Continuity Planning (BCP): Lead annual BCP activities to ensure operational readiness.

Operational Issue Resolution

• Manage the Damaged-in-Transit Replacement Allocation Eligibility process.
• Act as the primary liaison for In-Plant Damaged Vehicle resolution, working cross-functionally with internal and external stakeholders.

Financial and Administrative Support including Special Projects

• Assist with the OF budgeting process, including tracking, forecasting, and reporting of departmental expenses.
• Lead or contribute to a variety of strategic initiatives and special projects as assigned by OF leadership.
• Create and process Purchase Orders (POs) in accordance with GM procurement guidelines.

Project and Process Improvement

• Support the development and execution of the OF project roadmap.
• Help prioritize initiatives, define stakeholder requirements, and monitor progress toward project completion.
• Identify and implement continuous improvement opportunities to enhance operational efficiency.

Systems and Compliance Management

• Administer and maintain the team's SharePoint Online site structure and content.
• Monitor and ensure compliance with corporate training requirements across all OF personnel.

Your Skills & Abilities (Required Qualifications):

• Bachelor's degree in business, Management or a related field required.
• 2-4+ years of experience in business operations, planning, or a related area-preferably within a large, matrixed, and/or global organization.
• Strong interpersonal and communication skills, with demonstrated proficiency and confidence presenting to a variety of audiences, including senior leadership.
• Skilled in creating, preparing, and distributing reports, with the ability to tailor both verbal and written communication to diverse stakeholder groups.
• Proven ability to work independently while also building and maintaining strong relationships across all organizational levels.
• Track record of ownership in process management, coordination, and operational issue resolution.
• Experienced in planning and coordination, capable of managing multiple complex initiatives under tight timelines.
• Strong attention to detail, with advanced analytical and critical thinking skills to interpret data, uncover trends, and develop actionable recommendations.
• Comfortable navigating ambiguity and solving complex or non-standard challenges.
• Adaptable and effective in fast-paced, dynamic environments, with the flexibility to shift priorities as business needs evolve.
• Technical Proficiency
  • Data analysis, pivot tables, charts, and reporting
  • Development of executive-level presentations
  • General productivity tools (Outlook, Word, etc.)
  • SharePoint Online - Content management and team collaboration

What Will Give You a Competitive Edge ( Preferred Qualifications):

• Familiarity with data visualization, reporting, and process management tools is a plus.
• Knowledge of Order Fulfillment operations and systems

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