Global Strategic Accounts Fulfilment Leader

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Global Strategic Accounts Fulfillment Leader is responsible for  interacting with customers regarding their supply situation over the phone or via email to identify needs and determine appropriate action or escalate for further review.  May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support..

This position reports to the Sr Director, OTR Process Leader and is part of the Global Supply Chain & Logistics team. This will be an on-site role located at our Marlborough MA, Logan, UT, or Duncan, SC office.

What you’ll do:

• Partnership with the Global Commercial Account Manager and become the global go-to person for fulfillment requests coming from the customer
• Drive supply chain process improvement with customer, commercial and customer service following existing portfolio/governance procedures and understanding constraints
• Support monitoring and trending of performance (on time delivery, past due backlog, lead time adherence) at global level. Support quarterly business reviews with customers

Who you are:

• Bachelor degree plus 5+ years of experience in operations in an international environment - including supply chain and/or operations and/or customer service
• Demonstrated analytical capabilities supported by 3+ years of hands‑on experience working with ERP platforms such as Oracle and SAP
• Exhibits strong executive presence with the ability to independently lead or support high‑stakes customer meetings involving senior stakeholders

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 10%

It would be a plus if you also possess previous experience in:

• Customer service or support
• Supply chain – planning and/or fulfillment
• Commercial support function

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is 91,500 - 120,000 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].