Global Front of House Operations Specialist

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment

• Intelligence and advice that guides and influences strategy

• Advertising that grows reputation and establishes thought leadership

• Custom content that engages and prompts action

• Intent and demand generation that more precisely targets and converts

This is an in-office role (5 days/week in office) and is based out of our Auburndale, MA office.

This role coordinates global front-of-house operations for Informa TechTarget while liaising between the Support Center of Excellence (CoE) leadership and Informa Group PLC's FOH Operations teams. Our ideal candidate demonstrates proven property management expertise alongside global coordination proficiency to deliver excellence in facilities management, office administration, property oversight, and comprehensive administrative support across our international locations. 

Key Responsibilities 

 Global Facilities Coordination 

• Serve as the primary liaison between Informa TechTarget offices and Informa Group PLC's FOH Operations team, ensuring alignment with and understanding of Informa Group's established protocols, standards and points of contact. 

• Implement and maintain standardized front of house protocols across global locations, while serving as a key recommender of best practices and coordinating with Center of Excellence (CoE) leadership to ensure operational excellence and consistency worldwide. 

• Establish proactive communication channels with other Informa TechTarget FOH Operations specialists to promptly address maintenance concerns, implement preventative measures, and uphold rigorous workplace safety standards in compliance with organizational policies and regulatory requirements. 

Office Management & Administration 

• Orchestrate comprehensive daily office operations, uphold security protocols, and administer visitor management systems in accordance with established global standards and best practices, ensuring consistent operational excellence across all facilities. 

• Serve as the dedicated Operating Administrator for the meeting room booking system, developing specialized expertise in room amenities and configurations to ensure optimal space allocation that precisely aligns with team requirements, technical specifications, and collaborative needs across the organization. 

• Serve as the organization's primary ambassador by providing outstanding customer service to all visitors, clients, and strategic partners, demonstrating core company values and establishing positive initial impressions. 

• Professionally address guest inquiries and resolve complaints with diplomacy 

• Manage and direct all incoming calls and communications, ensuring appropriate routing and timely responses  

• Act as point person for shipping and receiving operations, ensuring accurate documentation, proper handling of materials, and compliance with organizational policies and shipping regulations. 

• Develop and maintain a comprehensive, scalable system for office supplies management that standardizes procurement, inventory tracking, and distribution processes across global locations, ensuring consistent implementation while accommodating regional variations and compliance requirements. 

Property Management 

• Collaborate with building administration to ensure seamless implementation of safety initiatives including fire drills and evacuation planning, while proactively addressing facility maintenance needs, security standards, building access controls, and building amenity offerings 

• Establish and nurture strategic partnerships with vendors and service providers for essential facility operation needs 

• Act as the dedicated intermediary connecting building management resources with Informa TechTarget operational needs, systematically identifying facility improvement opportunities and developing data-driven recommendations that simultaneously enhance workplace functionality, deliver measurable cost reductions, and align with the company's long-term sustainability commitments. 

  Administrative Support 

• Deliver exceptional customer service as an administrative point of contact, addressing inquiries professionally while ensuring timely resolution of requests and maintaining service excellence standards. 

• Oversee all aspects of meeting space housekeeping and maintenance operations, developing and implementing comprehensive preventative maintenance schedules while ensuring prompt resolution of facility issues to consistently deliver a polished, professional work environment that meets organizational standards 

• Deliver versatile administrative assistance in response to specific requirements identified by CoE leadership team members, HR Business Partners, and Finance Business Partners, supporting cross-functional initiatives and departmental priorities 

Skills & Experience 

• Property Management: 5+ years in multinational commercial property management or commercial real-estate experience 

• Experience in procurement and management of office supplies 

• Technology Proficiency: MS Office 360, room booking systems, MFDs, Zoom/Team Meeting Platforms, Adobe product suite, Travel and Expense Management platforms like Concur, AmEx Travel, Navan, SAP, etc. 

• Cross-Cultural Communication: Ability to communicate effectively across diverse cultural contexts 

• Problem-Solving: Proactive approach to identifying and resolving workplace issues 

• Attention to Detail: Meticulous focus on maintaining consistent global standards 

• Non-Technical Project Management: Experience coordinating initiatives within both matrixed and siloed organization environments 

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a busy environment 

• Professional Demeanor: Maintaining a positive and professional image at all times 

• Ability to work in a fast-paced/ matrix environment 

Preferred Skills & Qualifications 

• Security Knowledge: Understanding of access control systems and international security requirements 

• Experience with ServiceNow or similar workflow management systems 

• Knowledge of international health and safety regulations 

• Bachelor's degree 

The pay range for this position is $58,000-$88,000 annually depending on experience.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

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This post will expire by 08/29/2025