Global Customer Training & Education Manager

Job Description SummaryThe global customer training & education team consist of 8 dedicated and passionate specialists with a mix of seniority, educational backgrounds, and nationalities. We are regionally organized and collaborate for global activities. The team develops and maintains the clinical and product training for direct, in-direct sales, clinical specialists, marketing, as well as our customers of GE HealthCare Surgical Visualization and Guidance solutions.
We plan and execute various types of trainings events for end-users (surgeons), distributors and internal employees e.g., virtual product demonstrations from our studio in Miami, webinars and in-person workshops.
We are a strong team that values collaboration, support, honesty, and respect. We are driven by making a difference and continuing to improve training activities across the globe to support our innovative solutions for Surgical, Visualization and Guidance. We are looking for a team player, with a positive attitude, who is proactive, curious and open-minded.

Job Description

Job description:

The global customer training and education manager will lead development of training programs & execution of training activities for healthcare professionals, internal GE Healthcare employees and distribution partners in the use of SVG clinical solutions in collaboration with the global education team

Typical Tasks:

• Training activities for field employees in direct and indirect sales channels, new hire training, and end-users.
• Support new product introductions.
• Work closely with Key Opinion Leaders (KOL)
• Host webinars and other virtual training events for Customers and internal employees
• Plan and execute end-user workshops
• Prepare instructions videos and other recording material
• Liaise with the team to improve the training offering.
• Work on and manage multiple projects simultaneously.
• Work closely with other departments, especially Product Marketing, Marketing Communication, Product Management, Quality Assurance, and Regulatory Affairs.

Required skills:

• 5 years of experience from a similar position in medical devices.
• Must possess a clinical background with experience with imaging modalities.
• Experience working in the surgical environment will be a plus.
• You are a self-starter, dynamic and outgoing with a strong drive to develop the clinical market approach.

In addition, you:

• Are fluent in written and spoken English, other languages a plus.
• Can collaborate across different departments.
• Have strong organizational skills and attention to detail.
• Can manage multiple projects at the same time.
• Understand the regulatory implications with medical devices.
• Understand the importance of compliance while working with HealthCare Professionals
• Have a resilient mindset and thrive in a changing environment.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $89,600.00-$134,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: August 15, 2026