General Manager

Our Opportunity:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Chewy is currently recruiting for a General Manager with fulfillment and/or distribution experience to support one of our high volume fulfillment centers. The General Manager, will drive productivity and continuous process improvements for a multi-shift, high volume e-fulfillment operation that encompasses safety, inventory control, receiving, picking, packing, and shipping. You will lead and inspire the development of the management team and associates by demonstrating a command of operational efficiencies and a mastery of team member engagement. This person will be responsible for setting high standards and goals for the Fulfillment Center and ensuring that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth Fulfillment Center. Excellent communication skills with all levels of management and staff will be imperative.
What you'll do:

• Accountable for all activities at the Fulfillment Center, to include: leading all aspects of operations to attain maximum production efficiency, leading all aspects of safety and inventory control to ensure the site builds a strong culture of safety and quality, and ensuring all functions operate at levels which exceed customers' needs and established financial benchmarks.
• Recommends policies and programs, which guide the organization in maintaining and improving its strong position and the profitability of the operation, oversees activities so that shipping is on schedule and product is within quality standards and cost objectives.
• Ensures Fulfillment Center adheres to company policy and administering practices in fair and equitable manner.
• Manages budget and controls expenses.
• Develops and appraises staff effectively.
• Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate.
• Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to improve production, while ensuring that fixed assets are preserved.
• Approves recommendations on purchases of new equipment and improvements to plant property.
• Keeps up-to-date on information and technology affecting distribution to increase innovation and ensure continual improvement throughout the Fulfillment Center.

What you'll need:

• Bachelor's Degree or equivalent experience from an accredited university
• 10+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Ecommerce Fulfillment experience (direct to consumer) strongly desired
• Experience with performance metrics, process improvement, and Lean techniques
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
• Position may require some travel

Physical job requirements:

• Walk up to 2 miles per shift
• Rarely life greater than 70 pounds using a team lift
• Stand, push, pull, carry, squat, and kneel
• Climb up and down stairs (where applicable)

Bonus:

• MBA preferred

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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