Senior Director, Pharmacy Operations

Location Options: Pittston, PA; Phoenix, AZ; Louisville, KY; Dallas, TX; Ocala, FL; Seattle, WA
Overview:
Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Sr. Director of Pharmacy Operations to lead and scale our retail and wholesale pharmacy services, with a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site dispensing activities, regulatory compliance, and pharmacy-related services across Retail, Wholesale, and Shared Services operations.
The ideal candidate is a results-driven leader who thrives in a fast-paced, ambiguous environment. They excel at fostering engaged teams, driving operational improvements, and enhancing the customer experience through data-informed decision-making and continuous improvement. This role balances short-term operational execution with long-term strategic initiatives, ensuring high standards of quality and compliance.
What You'll Do:

• Oversee performance and operations of a nationwide pharmacy fulfillment network, including retail, wholesale, and shared services.
• Collaborate cross-functionally with Compliance, Legal, Engineering, and Business Leadership to manage regulatory risk, maintain licensure, and uphold third-party accreditations.
• Drive operational excellence by identifying and implementing system enhancements that improve efficiency, quality, and customer satisfaction.
• Lead a team of exempt leaders, pharmacists, and pharmacy technicians to promote innovation and high standards in patient care.
• Foster a feedback-rich, adaptive team culture aligned with continuous improvement and evolving business needs.
• Develop and track key performance indicators (KPIs) in safety, quality, order fulfillment, and employee engagement.
• Design and implement robust training and onboarding programs for pharmacy staff.
• Stay informed of industry trends and integrate best practices to maintain a world-class quality mindset.
• Support strategic growth through volume expansion and product catalog development in partnership with business stakeholders.
• Contribute to initiatives that improve both the customer and employee experience.

Job Requirements:

• Active pharmacist license in good standing in at least one state, with ability to obtain additional licensures.
• 10+ years of progressive leadership experience in pharmaceutical dispensing with expertise across key pharmacy domains.
• Proven ability to build, scale, and execute new initiatives with cross-functional teams.
• Strong operational acumen with a track record of implementing scalable solutions in high-growth environments.
• Data-driven problem-solving and decision-making abilities.
• Excellent communication and escalation skills across leadership levels.
• Ability to manage competing priorities independently while adapting to frequent change.
• Deep commitment to customer service and delivering strategic business impact.

Bonus Qualifications:

• Lean Six Sigma certification (e.g., Green Belt) or equivalent process improvement credentials.
• Experience managing e-commerce, multi-site pharmacy fulfillment or distribution operations.

Why Join Chewy?
At Chewy, we're committed to diversity, inclusion, and equal opportunity for all team members. If you require accommodations due to a disability or for religious reasons, please contact CAAR@chewy.com. For application-related questions, reach out to HR@chewy.com.
Travel Requirements: Up to 30% travel required.
Join a team that's revolutionizing pet care. Apply today and make a difference at Chewy Pharmacy!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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