As General Manager for LegalWorks, you will set product vision, develop workflows, coordinate with legal teams, and oversee enterprise implementations while building relationships with clients and partners.
Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code.
At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems.
To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be.
ROLE OVERVIEW
This is a massive opportunity to shape and scale a transformative product. As the General Manager for LegalWorks, you will drive product development, delivery, and implementation, working cross-functionally to ensure a seamless experience for enterprise legal teams.
If this opportunity excites you, we'd love to talk.
WHAT YOU WILL WORK ON
- Define and evolve the long-term product vision, roadmap, and positioning of LegalWorks—balancing short-term market needs with long-term innovation.
- Collaborate directly with legal operations leaders to deeply understand pain points and translate them into scalable, repeatable product workflows and technical requirements.
- Serve as a key stakeholder and voice of legal use cases in broader Tonkean platform development—ensuring the platform supports domain-specific requirements like CLM integrations, document triggers, and legal auditability.
- Design modular, templatized workflows for rapid implementation of LegalWorks across customer environments. Move from bespoke delivery to productized, plug-and-play models.
- Lead cross-functional collaboration with customer success and implementation teams to ensure smooth onboarding and adoption.
- Support sales and solution engineering efforts by acting as the legal operations subject matter expert in strategic presales conversations, and oversee successful customer onboarding and implementation to ensure value realization.
- Act as Tonkean’s internal and external thought leader on legal operations—bringing deep domain expertise to product development, customer conversations, marketing content, and partnerships.
- Work across Product, Engineering, Sales, Marketing, Implementation, and Support to ensure LegalWorks is built, sold, and delivered successfully at scale.
- Build and maintain strategic relationships with legal tech partners, advisory firms, and key customer stakeholders to enhance go-to-market impact and expand LegalWorks adoption.
- Recruit, develop and lead a high-performing team of product managers and delivery specialists dedicated to LegalWorks.
ABOUT YOU
- 10+ years of experience in product leadership roles in B2B SaaS, ideally within enterprise legal technology.
- Deep understanding of legal operations and process automation (e.g., legal intake, CLM, matter management, compliance)
- Hands-on experience developing workflows, user stories, and product requirements tailored to legal operations teams (e.g., intake management, matter assignment, contract lifecycle).
- Proven track record of building and scaling enterprise software products with a focus on usability, scalability, and customer success in the legal domain.
- Experience managing complex enterprise implementations and transitioning products toward more scalable, repeatable delivery models.
- Demonstrated ability to lead cross-functional teams and influence at all levels of an organization.
- Ability to work effectively with engineering, marketing, and customer-facing teams to drive product success.
- Deep understanding of legal processes, compliance requirements, and opportunities for automation within legal departments.
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree (JD, MBA, etc.) preferred.
OUR VALUES
- There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem—you just need to find it.
- Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better?
- Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why,” and you can learn from it, it’s never a failure—it is the operational cost of progress.
- No BS. To matter, you must stay focused, keep it simple, and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important.
PERKS AND BENEFITS
- Collaborate with a talented yet humble team as we empower operations teams and eliminate mundane tasks
- Competitive compensation & equity package
- Tonkean provides each employee with a new MacBook Pro.
Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories.
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