Own the fulfilment lifecycle and operational performance, managing prioritization, exceptions, escalations, incidents, SLAs, vendors, logistics, and cross-functional coordination. Lead root cause analysis, containment, prevention, and continuous improvement across speed, reliability, cost, and quality. Provide executive reporting on risks and trends while coaching the team to resolve operational issues independently and maintaining customer and business continuity.
This is a remote position.
- Own the fulfilment lifecycle and operational performance
- Establish proactive controls to identify and prevent fulfilment failures
- Lead containment and resolution of complex or high impact operational incidents
- Conduct root cause analysis and implement preventative measures
- Manage order prioritisation, exceptions, escalations and ageing
- Establish and continuously improve fulfilment SLAs, processes and controls
- Coordinate vendors, procurement, logistics and internal teams
- Provide clear executive level reporting on operational risks, performance and trends
- Coach the team to independently identify and resolve operational issues
- Drive continuous improvement in speed, reliability, cost and quality
Requirements
- 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment
- Demonstrated experience managing complex operational issues, incidents and escalations
- Strong track record of preventing recurring issues through root cause analysis and process improvement
- Demonstrated ability to contain operational disruption while maintaining customer and business continuity
- Strong operational judgement and commercial awareness
- High level of operational maturity and executive presence
- Comfortable influencing senior stakeholders and negotiating across functions
- Proven people management and coaching experience
- Highly analytical, structured and process oriented
Similar Jobs
Security • Cybersecurity
Lead large-scale Linux sensor platform initiatives for high-performance OT and ICS network monitoring. Design and improve packet ingestion, capture pipelines, queue management, broker integration, observability, and reliability. Own production root cause analysis, postmortems, performance benchmarks, and durable fixes. Translate business goals into technical plans, establish engineering standards, mentor team members, and guide architecture across the sensor codebase.
Top Skills:
Af_XdpEbpfKubernetesLinuxOpentelemetryRustXdp
Cloud • Information Technology • Security • Software • Cybersecurity
Designs and scales security compliance architecture for regulated cloud environments subject to FedRAMP and DoD IL5 requirements. Interprets NIST and related controls, partners with engineering teams on secure solutions, leads audit readiness, conducts gap assessments, addresses control deficiencies, and automates compliance operations. The role serves as a compliance subject matter expert for auditors, assessors, customers, and internal stakeholders.
Top Skills:
Ai/MlAWSCmmcDod Cloud Computing SrgDod Il5FedrampFips 140-2Fips 140-3GCPIso 27001AzureNist Sp 800-53Soc 2Stateramp
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own the product strategy and delivery of Headway’s payer and patient outcomes data infrastructure. Build patient segmentation, cost-of-care measurement, and payer-facing data products while defining data architecture and priorities. Partner closely with data engineering, data science, clinical strategy, and commercial teams to create auditable, predictive, and externally defensible outcomes and cost insights.
Top Skills:
Claims DataPromsSQL
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
