Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
The Opportunity:
As a Fulfillment Intern, you will play a key role in ensuring the timely and accurate processing of physical ticket (hardstock) orders through our Skybox Point of Sale (POS) system. You’ll work closely with the operations team to manage order workflows, support sellers through packaging and shipping processes, and help maintain inventory visibility for physical ticket listings across our marketplace.
This internship offers a focused opportunity to gain operational experience in e-commerce fulfillment, develop attention to detail, and learn internal tools that power the ticketing industry.
How your role contributes to the success of Vivid Seats:
- Ensure timely and accurate fulfillment of hardstock ticket orders to support exceptional customer experiences.
- Monitor fulfillment queues and maintain consistent order throughput using our Skybox POS system.
- Identify and escalate any technical issues related to order processing, shipment tracking, or data discrepancies.
Key Responsibilities
- Gain hands-on experience with our internal point-of-sale system, Skybox.
- Understand the end-to-end process for physical (hardstock) ticket fulfillment, from order intake to shipment.
- Package and ship 100–150 orders per day, ensuring speed, accuracy, and care.
- Maintain secure and organized receipt of hardstock ticket inventory.
- Follow shipping procedures and assist with troubleshooting shipping or order exceptions.
What You’ll Bring:
- Strong attention to detail and commitment to high-quality work.
- Excellent time management skills and ability to handle repetitive tasks with consistency.
- Proactive mindset with the ability to work independently and stay focused in a structured environment.
- Willingness to learn internal tools and processes quickly.
Hours & days: 3-4 hours per day for 3-4 days a week
Time Frame: late August 2025-late November 2025 (3 months)
Location: In-office, Chicago, IL (24 east washington)
Vivid Seats Pay Transparency: $20 dollar per hour
Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
https://corporate.vividseats.com/careers/
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Top Skills
Similar Jobs at Vivid Seats
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
