Follow Up Specialist

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Job Summary:

We are seeking a detail-oriented Follow-Up Specialist to ensure timely and effective follow-ups with Insurance Companies. This role requires strong communication, organizational skills, and the ability to multitask.

Key Responsibilities:

• Follow up on unpaid claims with insurance carriers after specified claim age.
• Contact insurance companies via telephone, portals, and email requests to inquire on claims denied in error or on claims where there is further information needed in order to resolve for payment.
• Utilize multiple online websites and portals to research claims.
• Identify denial trends and other issues with insurance carriers and report to lead for review to assist in preventing future denials.
• Process appeals on denied claims.

Requirements:

• 1-2 years experience in an AR Follow-Up
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in using all Microsoft Office apps such as Teams, Outlook, and Excel.
• Ability to handle multiple tasks and prioritize effectively.
• High attention to detail and problem-solving skills.

Preferred Qualifications:

• Experience in Professional CMS 1500 Billing, Multiple Clearinghouses, Billing Systems, EMR’s
• Knowledge of Multiple States Billing Requirements, Commercial and Government Payers