Financial Services Specialist

Card administrator 

Key Responsibilities:

Card Program Management:

• Maintenance of corporate T&E card program, including issuance, activation, deactivation of cards, manage card limits and cardholder inquiries.
• Ensure timely and accurate reconciliation of card transactions with Concur or other expense systems.
• Coordinate with the payments team to address and resolve any card-related payment issues.

Concur System Oversight:

• Monitor Concur aging reports to identify any overdue expenses or exceptions.
• Provide training and support for Concur users, helping troubleshoot and resolve system issues.

Compliance & Policy Enforcement:

• Ensure adherence to corporate policies related to T&E spend and card usage.
• Regularly review card activity for misuse or non-compliance, implementing corrective actions as necessary.

Cardholder Support & Communication:

• Act as the primary point of contact for cardholders regarding inquiries, disputes, and troubleshooting.
• Manage card suspensions, delinquency follow-up, and clearing.
• Facilitate out-of-cycle payments and emergency card requests.

Data Analysis & Reporting:

• Provide regular reporting on card usage, delinquency trends, and program effectiveness.
• Assist in audits and compliance reviews as needed.

Process Improvement & Best Practices:

• Drive continuous improvements to the T&E card program, including automation, workflow enhancements, and policy updates.
• Stay informed of industry best practices and emerging technologies related to expense management and corporate card programs.

Key Skills:

• Proficiency in T&E systems, particularly Concur or bank platforms.
• Strong knowledge of Excel, including pivot tables and data analysis
• Strong analytical and problem-solving skills.
• Large multinational environment experience
• Ability to manage multiple priorities in a fast-paced environment.

Experience / Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. An MBA or relevant professional certifications

Experience:  A minimum of 6+ years of experience in corporate card administration, travel & expense management, or finance operations, with in-depth knowledge of T&E card programs.

• Proven experience managing corporate card programs and systems like Concur, SAP, or other expense management platforms.

Demonstrated expertise in managing high-volume card transactions and expense workflows in large or complex organizations