Credit and Collections Manager

In this role you will:

• Manage credit and collections personnel, including hiring, onboarding, training and development

• Establish and maintain the corporate credit policy and recommend changes in the credit policy to senior management. Define credit and collections goals and objectives.

• Be accountable for the entire credit granting and analysis process, including the consistent application of a credit policy and the assessment of the credit worthiness of potential customers, with the goal of collecting all receivables and minimizing bad debt losses.

• Work closely with the Billing Departments to implement processes and policies that contribute to accurate invoicing and to ensure proper application of payments and accuracy of customer account balances.

• Measure credit and collections performance with appropriate metrics.

• Conduct credit reviews on customers to lower, maintain, or raise credit limit in accordance with established company policies and terms in a timely manner.

• Monitor credit balances and customer payment performance and establish credit holds on customers as appropriate.

• Ensure follow-up via direct phone calls and E-mails to customers that are past due.

• Handle major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviations from standards.

• Refer accounts to collections agencies, as needed, 

• Identify and propose accounts for bad debt write off as needed, and maintain records of bankruptcy notices and filing of customers.

• Manage relationships with credit reporting and collection agencies and sales staff

• Drive credit and collections process improvements to decrease past due accounts and DSO

• Establish and report key credit and collection metrics to assess individual team performance

• Forecast cash collections and report to upper management throughout the quarter

• Collaborate cross-functionally with multiple departments to resolve disputed invoices

• Be well versed in credit and collection and customer confidentiality laws and regulations and ensure compliance with such laws and regulations

• Ensure appropriate internal controls are in place and operating effectively within the assigned area of responsibility

Requirements

• Minimum of 10 (Ten) years of credit and collection management experience preferably with public company.

• Relevant industry experience required.

• Must have strong interpersonal and communication skills.

• Must have strong persuasion and negotiation skills.

• Bachelor's degree preferred or better.

• Experience in assessing a business’s financial performance and key risk indicators, managing credit lines, identifying credit solutions

• A working knowledge of all local, state, and federal laws and regulations pertaining to the management and collection of accounts receivable.

• Must have demonstrated continuous process improvement mindset.