● Participate and lead team in the global invoicing cycle producing high volume of customer invoicing and ensure all receivables are promptly processed and accounted for prior to month-end close

● Record daily cash receipts accurately, apply to invoices, and research discrepancies

● Ensure Sales Orders are processed timely and accurately in accordance with executed contracts, including confirming validity and accuracy of associated billing

● Maintain an accurate log of manual invoicing for PSO and work with the Services team to provide recommendations for areas of improvement

● Investigate transaction history and other support activities ensuring the related adjustments are supported with appropriate documentation and approval

● Analyze and resolve billing and pricing discrepancies in a timely manner providing communication and documented support as needed

● Setup, manage, and troubleshoot multiple customer portals for invoice submissions

● Participate in the financial statement close process by accurately preparing journal entries, reconciliations or other analysis as requested

● Perform complex reconciliations with Amazon Web Services

● Act as a SME for all billing/cash posting related items and provide mentoring, training, and team direction

● Act as the first point of contact for all members of the AR/Billing Team to assist with questions or challenging transactions. Determine when to involve AR Manager for further support.

● Uses knowledge of how related teams impact achievement of objectives. Collaborate closely with cross-functional teams to support the order-to-cash process

● Utilize critical thinking to problem solve complex accounting issues

● Create and maintain an ongoing enablement program to ensure all members of the AR/Billing Team are consistently working toward process improvement and working under Best Practice

● Maintain a thorough understanding of Tax (Domestic) and VAT (International)

● Support Audit Requests

● Manage a high volume of Zendesk tickets and independently solve customer inquiries

● Identify FX (currency) discrepancies with customers payments

● Build relationships with internal partners to propose solutions in a timely fashion and make recommendations to continually improve processes and increase efficiency

● Maintain credit terms and credit limits for all customers and partners

● Drive various initiatives that use discretion to propose improvements to work practices and processes in an effort to achieve results or improve efficiency such as system improvements, international expansion and the adoption of new accounting guidance

● Assist with special projects as needed by Management

● Provide feedback to AR Manager on Team Performance

● Develop team building exercises on a quarterly basis to keep our global team engaged and in sync

● Train new hires

● Gathers and analyzes data to identify and solve problems that arise with little or no precedent

● Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve efficiency of the team

● Works autonomously

Qualifications:

● Has specialized expertise in AR, Billing and analytics through job-related training and a minimum of 5 years on-the job experience

● BA/ BS in Accounting or Finance degree from 4 year college or university or equivalent experience

● Excellent analytical skills with a high attention to detail

● Strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required

● Effective and decisive under pressure

● Independent/flexible problem-solver with ability to positively cope with change

● Advanced excel skills

● Strong organizational skills, concise documentation skills and ability to meet tight deadlines