Experience Design Manager - Global Banking - Vice President

Job Description
Join our innovative, design-led transformation team and help us reimagine the customer experience.
As a Experience Design Manager, you will start by using Design Thinking methodology to develop empathy for the product's users. You will work closely with local and global teams to deliver high quality, end-to-end designs in a fast-paced environment.
Job Responsibilities
Strategize, lead, and execute design initiatives to respond to both user needs and business goals
Collaborate with multidisciplinary teams of designers, product managers, engineers, researchers, subject matter experts, copywriters, legal, and executive leaders
Leverage and contribute to an existing design system to ensure consistent designs across our web, mobile, and native applications
Understand and document user research findings and iterate designs based on feedback
Create click-through prototypes, presentations, and videos to showcase product vision and get buy-in from key stakeholders
Share knowledge and educate stakeholders about our design process and best practices to optimize our operations and elevate our organization
Required Qualifications, Capabilities and Skills

• An online portfolio or samples of work demonstrating relevant experience. Please include a link to your online portfolio or work samples.

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields

• Sufficient experience in the design field

• Proficiency in design, prototyping, and presentation software such as Figma and Keynote

• Experience in the application of design systems such as Google's Material Design

• Experience working across multiple platforms (e.g., products, websites, mobile apps, etc.)

• Ability to communicate abstract design concepts visually and verbally in a clear and engaging manner

Preferred Qualifications, Capabilities and Skills

• Familiarity with Design Thinking methodology

• Familiarity with financial terminologies

• Technical knowledge on HTML, CSS, JavaScript

• Familiarity with Americans with Disabilities Act Standards for Accessible Design and the Web Content Accessibility Guidelines (WCAG)

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of the offer. It may be different than what is listed on the requisition based on candidate experience level.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.