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Memfault

Executive Assistant

Sorry, this job was removed at 06:09 p.m. (EST) on Tuesday, Feb 04, 2025
Hybrid
2 Locations
70K-110K Annually
Hybrid
2 Locations
70K-110K Annually

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The Enterprise Customer Success Manager at Memfault will lead efforts to ensure the long-term success of enterprise customers. They will advocate for customers, help define their goals with the platform, and work to maximize retention, adoption, and expansion of Memfault's services. This role involves building relationships, resolving escalations, monitoring customer health, and collaborating with technical teams.

Memfault is seeking a proactive and highly organized Executive Assistant to provide vital support to our CEO, CTO, and senior leaders. As a trusted partner to the executive team, you will play a central role in proactively ensuring smooth operations, managing administrative tasks, and driving key projects forward. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional problem-solving skills, and takes ownership of tasks with minimal guidance. Be ready to play an instrumental leadership role, with a “no job too small” mentality!

Key Responsibilities

  • Executive Support and Communication
  • Provide administrative and operational support to the CEO, CTO, and senior leaders across multiple time zones.
  • Act as the central point of contact for executives, ensuring seamless task execution and follow-through.
  • Manage the CEO’s communications, triaging priorities and ensuring timely responses.
  • Draft and edit written materials and presentations for internal and external stakeholders.

  • Calendar and Meeting Management

  • Manage complex executive calendars, prioritizing appointments and engagements independently.
  • Anticipate scheduling conflicts and propose solutions to optimize time and priorities.
  • Ensure executives are fully prepared for meetings, including pre-read materials, in-meeting organization, and follow-up.
  • Assist in preparing for key company events, including CEO Quarterly Kick-offs, Board Meetings, and All Hands.

  • Project Management and Problem-Solving

  • Proactively identify inefficiencies and implement solutions to streamline workflows.
  • Take ownership of cross-functional projects from start to finish with minimal oversight, navigating roadblocks and proposing creative solutions.
  • Maintain efficient information flow between internal teams and external contacts, ensuring clarity and follow-through.

  • Event Planning and Coordination

  • Plan and execute company-wide events, such as the annual offsite, with attention to detail and logistical precision.
  • Coordinate virtual and in-person team meetings and onsites, including scheduling, materials, and vendor communication.

  • Administrative Tasks

  • Manage all aspects of executive travel, including transportation, accommodations, and documentation.
  • Process and submit executive expense reports.
  • Collaborate with the Operations and People Ops teams to address logistical needs and provide office operations support.
  • Assist with recruiting tasks, including interview scheduling and onboarding coordination.

Preferred Skills and Qualifications:

  • 3+ years of experience as an Executive Assistant or in a similar role supporting senior leaders.
  • Strong organizational skills with proven ability to manage multiple priorities independently.
  • Exceptional problem-solving skills and a proactive approach to tackling challenges.
  • Demonstrated ability to take ownership of projects and drive them to completion with minimal oversight.
  • Excellent written and verbal communication skills.
  • Proficiency with productivity tools (e.g., Google Workspace, Slack, project management software).
  • Ability to work effectively in a fast-paced environment with shifting priorities.
  • Strong interpersonal skills and the ability to build relationships at all levels of the organization.
  • Discretion and ability to handle sensitive information with confidentiality.
  • This role requires approximately 10% travel, typically equating to one week per quarter.

We welcome applications from all qualified candidates who are eligible to work in the United States. Please note, however, that we are unable to sponsor visas for this role.


We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >


We want you (yes, you!) to apply

At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.


We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.


Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!


About Memfault

Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->


Memfault closed a $24M Series B funding round announced on January 24, 2023. Learn more ->


Memfault Boston, Massachusetts, USA Office

We have a wonderful location in downtown Boston with private space, including private conference rooms. We also have access to a co-working space immediately across the street.

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

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