The Event Manager oversees client interactions, event execution, and coordination with various departments while ensuring a high-quality experience at Fenway Park.
DEPARTMENT OVERVIEW:
The Evergreen Fenway team is committed to creating memories for guests who are here for unique non-baseball experiences. We focus on both private and ticketed live events. Our team strives to be at the forefront of Boston’s hospitality and tourism industry by giving thoughtful, gracious service to ensure our client’s vision come to life and our guests enjoy unforgettable events in an iconic, distinctly Boston setting.
POSITION OVERVIEW:
The Event Manager is the liaison between the client and/or planner, as well as Fenway Park operational departments. This role is responsible for managing all details with clients, planners, and vendors, while recognizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.The ideal candidate has an eye for detail, ability to remain focused and gracious under pressure, excellent written/verbal communication skills, and a friendly and professional personality.
The base salary range for this position is $65000 - $85000 based on relevant experience. Additionally, this position qualifies for annual incentive pay along with our comprehensive benefits package.
RESPONSIBILITIES:
- Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
- Able to manage large scale, ballpark wide events and/or multiple events at one time while balancing workload for past and future events.
- Prepare event documentation and coordinate with sales, operations, and clients to ensure a consistent high level of service.
- Review sales contracts as well as other important information, including payment terms and special concessions to ensure all deliverables are honored.
- Participate in site visits and planning meetings for upcoming groups.
- Event supervision on site on the day of event, including liaison with catering, security, facilities, AV, etc.
- Responsible for securing payment information and managing all accounting processes and procedures.
- Solicit post event follow up and feedback with clients.
- Investigate, resolve, and track all client feedback and recommend improvements.
- Complete data entry and provide accurate record keeping in Tripleseat.
- Attend industry networking events regularly (Meet Boston, MPI, PCMA, NACE, GBCVB, ILEA) to represent Evergreen Fenway/Boston Red Sox, to build relationships and drive business.
CHARACTERISTICS / QUALIFICATIONS:
- Bachelor's degree is required.
- Minimum of 3 years in hospitality or event services management role required.
- Must have prior work experience within fast-paced, unstructured and frequently changing environments and industry experience within the hospitality or event industry is highly desired.
- Excellent interpersonal skills with an outgoing and service-focused personality.
- Confident and assertive personality with an ability to effectively influence others.
- High-energy and creative individual.
- Motivated and driven by customer feedback.
- Works well under pressure, able to multi-task with strong organizational skills.
- Strong level of intensity and commitment to providing a high level of customer service and professionalism.
- Ability to work adjusted office hours and have flexibility to work nights, weekends and holidays to execute events.
- Proficient in Excel, Word, PowerPoint, Zoom and Outlook. Experience with Salesforce, Tripleseat, Social Tables a plus.
At the Boston Red Sox we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
Top Skills
Excel
Outlook
PowerPoint
Salesforce
Social Tables
Tripleseat
Word
Zoom
Boston Red Sox Boston, Massachusetts, USA Office
4 Jersey St, Boston, MA, United States, 02215
Similar Jobs
Co-Working Space or Incubator • Events • Other • Professional Services • Real Estate • Hospitality
The AV Event Technology Manager oversees technology services for events, manages AV staff, ensures premium customer experiences, and reports on operations and financials.
Top Skills:
Audio MixersAv EquipmentCrestron Control SystemsDhcpStatic Ip AddressingVideo SwitchersWi-Fi Troubleshooting
Cloud • Internet of Things • Software • App development • Automation
Drive SmartBear's event presence, managing large tradeshows and regional events, ensuring brand representation and measuring event ROI.
Top Skills:
CventMarketoOn24SalesforceSplash
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
The role leads a sales team to achieve market share and sales goals for luxury audio brands, manage LATAM Distribution partners, develop growth strategies, and engage with internal leadership.
Top Skills:
MS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
