ETF Servicing Lead, Director

About this role

Your team
 

The ETF Servicing team is responsible for supporting and managing the operations of BlackRock’s ETF franchise. The team partners closely with colleagues across portfolio management, capital markets, technology, product development, and operations to ensure the effective execution of activities across the ETF lifecycle. The group plays a critical role in delivering a high-quality experience for Authorized Participants and supporting the continued growth, innovation, and scalability of the ETF business.

Your role and impact
 

This leadership role sits within the ETF Servicing organization and is responsible for overseeing core operational workflows across the ETF lifecycle while maintaining a strong control environment. The successful candidate will help shape the future of the ETF servicing model through operational excellence, risk management, strategic change initiatives, and platform enhancements. This role will also collaborate with a broad range of stakeholders to support new product development, improve scalability, and contribute to BlackRock’s commercial objectives.

Your responsibilities
 

In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and embrace the curiosity to explore new approaches and technologies while challenging outcomes. The scope of this role also includes the following responsibilities:

• Lead and develop a high-performing ETF Servicing team that supports partners across portfolio management, capital markets, technology, product development, and operations while delivering an exceptional experience for Authorized Participants and the broader ETF ecosystem.
• Foster a culture where risk management is a core priority and operational risk is effectively identified, assessed, and managed across all aspects of the operating model.
• Expand and strengthen the global ETF Servicing footprint with a clear vision for organizational effectiveness, employee development, and stakeholder support.
• Evolve governance frameworks and performance metrics to evaluate the efficiency and effectiveness of the ETF Servicing function and identify opportunities to streamline, scale, and improve operations.
• Partner with key stakeholders to support new product launches, operational enhancements, and strategic transformation initiatives.
• Drive operational excellence through scalable processes, strong controls, and continuous improvement initiatives.
• Contribute to the achievement of broader business objectives through effective execution, collaboration, and service delivery.

Your experience
 

• Demonstrated experience and a strong track record of success within the ETF industry.
• Leadership across ETF operations and related functions, including client service, fund accounting, and custody/banking, with a proven ability to influence stakeholders and collaborate across global, regional, and local teams.
• Outstanding people leadership and culture-building skills, fostering a high-performing environment grounded in respect, collaboration, and inclusivity.
• Exceptional communication and strategic execution skills, including the ability to synthesize complex information for senior leaders and drive enterprise-wide outcomes.
• Strong critical thinking, analytical, and problem-solving capabilities with a demonstrated curiosity and commitment to continuous learning.
• Experience in business process and technology design as a product owner, sponsor, or subject matter expert.
• Successful track record contributing to high-visibility strategic initiatives and transformation efforts.
• FINRA Series 99 and SIE licenses are required for this role and must be obtained within 90 days of hire.

For San Francisco, CA Only the salary range for this position is USD$215,000.00 - USD$275,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Boston, MA Only the salary range for this position is USD$195,000.00 - USD$245,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Wilmington, DE Only the salary range for this position is USD$178,500.00 - USD$225,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.