Escrow Supervisor - US Based Remote

REALtech Title LLC is seeking to hire an Operations Supervisor for our joint venture title agencies. We are seeking to hire a dynamic, self-starter who would like to join our growing team and deliver truly exceptional service and commitment to our customers. The ideal candidate is someone who has a positive attitude, takes initiative, works well under pressure, and wants to be part of and leader of a team.

The Operations Supervisor  will have responsibility for the day-to-day performance of the operations team to support of the Company’s goals and strategies.  Leads decision making on personnel actions.  Coordinates efforts among assigned employees responsible for all phases of processing.  

This position is 100% remote and can be based anywhere in the US.

Responsibilities:

• Provide leadership and support to the employees, including answering questions regarding files, helping to balance files, answering recording questions, and overseeing training.

• Review and evaluate job performance of each area of processing (i.e. Closing Specialists and Processors). 

• Manage employees as appropriate to ensure compliance with company policies and procedures.  

• Provide second escalation point for customer and client related issues – handle problem calls from customers, agents, etc. and provide solutions.

• Work with REALTech’s leadership team to efficiently map processes and systems.  

• Create and maintain process flows, training manuals and checklists

• Regularly resolve processing issues by maintaining high level of communication and ensuring adherence to all company policies and procedures.

• Conduct research, analysis and development of ad-hoc projects.  Work with REALTech’s leadership team to continuously develop ideas and plans to improve processes, employee morale, and general office issues.

• Support all recruiting, on-boarding, new hire training efforts for the operation. 

• Handle daily supervisory responsibilities, i.e. performance management, employee engagement, employee productivity, recognition. 

• Manage all daily processes to ensure operational efficiency and compliance with clients’ service metrics.  

Truly Remarkable Service

• We are looking for a friendly, outgoing, well organized person with a strong work ethic.

• Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.

• Establish a professional working rapport with our clients and any new relationships that are established.  

• Maintain high quality and productivity standards

• Meet team metrics

Minimum Requirements:

• 2 + years of business management experience in the closing/title/real estate industry. Ideal candidate will possess experience with conducting closings, processing, and/or title curative.  

• Preferred 2+ years of prior supervisory or management experience required.  

• Interpersonal Influencing and relationship building.  

• Excellent planning and organizational skills. Technical/functional knowledge and skills.  

• Analysis, sound judgment and decision-making abilities.  

• Strong proficiency in Microsoft products and ability to learn new technical applications.  

• Excellent written and verbal communication skills.

• Must be available to work during core business hours (9:30 am – 6:00 pm EST/ 8:30 am - 5:00 pm CST, Monday – Friday) and have the flexibility to work extended hours as needed.