Coordinates end-to-end medical transportation product implementations, including planning, system configuration, testing, training, go-live support, and post-implementation adoption. The role manages project plans, customer requirements, stakeholder communication, risk tracking, documentation, and issue resolution while collaborating with Product, Engineering, Operations, Sales, and Customer Success teams. Travel to client locations is required approximately one to two times monthly.
Classification: Contract
Contract Length: 12-months
Position Summary
This role’s primary responsibility will include the continued transformation and optimization of the Medical Transportation platform of technologies. Medical Transportation covers all HCA-owned EMS programs and is currently standardizing all technologies across the enterprise for these programs. We are seeking a highly organized and customer-focused Product Analyst / Implementation Specialist to assist the successful deployment of new products and solutions for our clients. This role is responsible for coordinating, planning, and executing product implementations at customer locations, ensuring a seamless transition from project kickoff through go-live and post-implementation support. The ideal candidate is comfortable traveling frequently, assisting in multiple implementation projects, training end users, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Responsibilities
- Lead end-to-end implementation projects for new product deployments at customer sites.
- Travel to client locations to conduct implementation activities, system setup, configuration, testing, and go-live support.
- Serve as the primary point of contact during the implementation process.
- Develop and maintain detailed project plans, timelines, and implementation documentation.
- Coordinate with Product, Engineering, Operations, Sales, and Customer Success teams to ensure project success.
- Conduct onsite and virtual training sessions for customers and end users.
- Gather customer requirements and configure solutions to meet business needs.
- Perform system validation, user acceptance testing (UAT), and issue resolution.
- Monitor implementation milestones and proactively identify project risks.
- Provide post-go-live support and ensure successful adoption of the product.
- Document implementation processes, best practices, and customer feedback.
- Track project progress and provide regular status updates to stakeholders.
- Support continuous improvement initiatives to enhance implementation efficiency and customer satisfaction.
Requirements
- Bachelor's degree required
- Previous Product Analyst experience/exposure a plus
- Local to Nashville, TN for a hybrid work schedule
- 1+ year(s) of experience in Hospital or Healthcare setting preferred OR equivalent combination of education and/or experience
- Job may require travel from time to time but not on a consistent basis; 1-2 times a month expenses paid
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.
Top Skills:
Microsoft Office Suite
Healthtech
Administer the company’s SaaS, cloud, identity, endpoint, and security platforms. Manage access, SSO, MFA, SCIM, audit logging, vendor security, user lifecycle, device policies, and automation using scripts and APIs. Respond to security incidents, maintain compliance controls and runbooks, provide tier 1–2 IT support, manage hardware and assets, and document internal procedures. The role requires broad systems ownership across AWS, Google Workspace, Rippling, and numerous business applications.
Top Skills:
ActivecampaignAdobeAdvancedmdAircallAmazon Web Services (Aws)AnthropicAws CloudtrailAws GuarddutyAws IamAws Security HubBashBrazeDatabricksDatadogFigmaGoogle SecopsGoogle WorkspaceGreenhouseHipaaIntercomIntuneIso 27001JAMFKandjiLinearLinkedInLucidmacOSMdmMfaMongodb AtlasNordvpn TeamsNotionOpenai ApiPostmanPowershellPythonRest ApisRipplingSalesforceSAMLScimScribeSentrySoc 2SplunkSsoStytchTerraformTwilioVirtruWaystarWindowsZendeskZoom
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates, evaluates, reserves, negotiates, and resolves complex, high-severity workers compensation claims. Determines coverage and compensability, manages litigation and settlement activities, identifies fraud and subrogation opportunities, analyzes claims data, maintains reserves, advises management, and trains less experienced staff.
Top Skills:
ExcelMicrosoft Powerpoint
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
