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The Enterprise Connectivity Specialist manages API connections for top-tier clients, provides technical support, troubleshoots issues, and collaborates with teams to optimize integrations.
About the Role
FareHarbor is looking for an Enterprise Connectivity Specialist to join the Connectivity team in the Amsterdam office.
The ideal candidate for the Enterprise Connectivity Specialist role has 2+ years of experience in a client-facing or Enterprise role at FareHarbor. They should have exceptional professional communication skills, a high attention to detail, a thorough understanding of the FareHarbor dashboard, and experience troubleshooting complex problems. This employee will be responsible for managing API connections for FareHarbor’s top tier clients and will work closely with our reseller partners and the management team to ensure our reseller integrations are optimized.
What you’ll do here:
- Provide excellent Connectivity support for Enterprise FareHarbor clients and reseller partners globally
- Establish, maintain, and troubleshoot API connections between Enterprise FareHarbor clients and OTAs
- Maintain an expert-level understanding of all FareHarbor and OTA features
- Lead and mentor individuals on the live and new connections teams
Technical Support:
- Create product mappings within the FareHarbor dashboard to allow bookings to seamlessly integrate between an OTA’s software and FareHarbor
- Manage inbound requests regarding API integrations for FareHarbor partners, Enterprise clients, and other FareHarbor customer experience teams
- Maintain SLA adherence on inbound Enterprise requests for both live and new connections
- Collaborate with the Sales and Onboarding teams on optimal setups or potential questions for Enterprise clients
Troubleshooting & Problem Solving:
- Work with Enterprise clients and OTAs to identify and fix API errors in a timely manner
- Utilize OTA error reporting to proactively reduce errors and devise long-term solutions for common errors
- Work with the Apiary product team to escalate bugs, identify new features, and aid in testing of new features
Communication:
- Answer inbound requests from Enterprise clients and partners in a timely and professional manner while striving for sustainable solutions
- Collaborate with internal stakeholders including all members of the Connectivity, Strategic Partnerships, Channel Support, Enterprise Support, and Enterprise Account Management teams
- Lead continued education trainings of internal and external team members and educated Enterprise clients on best practices
Requirements:
- Minimum two years working at FareHarbor in a client-facing or enterprise role
- Proficient in the FareHarbor dashboard
- Strong attention to detail
- Excellent written and verbal communication skills in English
- Comfortable prioritizing multiple tasks that require urgent attention and/or have been escalated internally
- Think independently and collaboratively on a team with a high level of maturity
- Experience working in a culturally diverse work environment
- Natural sense of urgency and ownership
- Independent worker with a high level of maturity
Preferred:
- Prior experience working with API connections
- Ability to interpret common programming languages such as JSON
Application Deadline: July 8th, EOD (5pm)
Top Skills
APIs
JSON
FareHarbor Cambridge, Massachusetts, USA Office
10 Canal Park, Cambridge, MA, United States, 02141
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