Senior Quality Engineer - CORE, Shark
A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, reporting to Sr. Core Quality Manger and ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Supply Chain, Marketing Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.
Responsibilities:
- Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
- Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
- Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
- Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
- Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field.
- Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
- Create filed return lesson learnt library and make sure mitigation plan is taken for the new projects.
- Anticipate the new product sample review
- Calculate the product warranty failure cost
- Leading team to work out the rework SOP for the warehouse
- Back track to review the test gap for production verification test and on line test through the filed failure scenario
- Support for driving the part reduction and part standardization at NPD stage from core quality perspective
- Conduct critical analysis on engineering changes (ECN) to make sure changes have no impact on degradation of quality of product
- Track digital escalations and create accurate responses for customers to better understand our product
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
- Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
- Act as a product “expert” for cross-functional team member questions and concerns
- Present status of activities and special projects to senior management regularly
Qualifications:
- Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
- 5+ years of related experience
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work in a fast-paced, deadline driven, high impact environment
- Strong verbal, presentation, and written communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to be a team player and work independently
- Ability to travel
YOUR ROLE in DIVERSIFYING
· As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy
· Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
· Explore SharkNinja’s DEI Groups or volunteer to serve on committees that organize diversity-related events and activities
· Participate in employee engagement surveys and respond as openly and honestly as possible
· Become culturally competent; take the time to learn about different cultures, races, religions, and backgrounds represented by your colleagues
· Ensure equitable experiences, strengthen inclusion acumen, and promote a culture of inclusivity and belonging that embraces the contributions of all team members
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
· Lead us to be “RARELY SATISFIED”
· Make things better each day; “PROGRESS OVER PERFECTION”
· Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
· Deliver something great; “WINNING IS A TEAM SPORT”
· Be clear and honest, “COMMUNICATING FOR IMPACT”
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.