Engagement Specialist

Ready to be the bridge between life-changing healthcare and the people who need it most?

At Galileo, we're revolutionizing primary care through our interdisciplinary team approach and award-winning digital health platform. Our model doesn't just treat patients—we partner with them to transform their health journey from the very first conversation.

As an Engagement Specialist, you'll be the first voice patients hear and the catalyst for their healthcare transformation. You'll guide individuals from initial curiosity to active participation in their care, using your communication skills to motivate real health improvements.

What You'll Accomplish:

• Connect & Inspire: Conduct outreach calls that educate and motivate patients to engage with Galileo's services

• Close Care Gaps: Help patients access overdue preventative screenings and essential health services

• Build Relationships: Use motivational interviewing and active listening to understand each patient's unique needs

• Drive Results: Meet engagement and quality improvement targets while supporting individual patient success

• Master Multiple Systems: Navigate CRM, EHR, and scheduling platforms to solve problems efficiently

• Collaborate for Impact: Work closely with Population Health teams and Practice Managers to optimize patient outcomes

Essential Experience:

• 1+ years in high-volume, results-driven outreach (healthcare experience preferred but not required)

• Proven ability to build rapport and influence positive action through phone communication

• Comfort with multi-platform technology (CRM, EMR, Google Suite, Smartsheets)

• Self-directed work style with strong problem-solving and multitasking abilities

Qualifications:

• Knowledge of healthcare insurance, HEDIS quality measures, or population health initiatives

• Experience with Medicare/Medicaid populations

• Bilingual English/Spanish capabilities

• Background in health coaching, care coordination, or patient education

Comprehensive Benefits Package:

• Full medical, dental, and vision coverage

• HSA with company matching + FSA options

• 401(k) with company match

• Paid family leave and comprehensive PTO

• Company-paid life insurance and disability coverage

Work Environment:

• Primarily desk-based role with standard physical requirements

• Flexible startup culture with opportunity to shape processes

• Collaborative team environment focused on patient impact

Join us in making quality healthcare accessible to everyone.

Ready to apply? To complete the application process, please complete this short form https://forms.gle/322jbpYi5wUt6Y2v8

Compensation: $28-32/hour based on experience and market factors