EHR RCM Analyst I (remote east coast)

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

(Must be located in the eastern US and able to come into SC as needed)

The Practice Management Analyst I is responsible for providing front-line support as a subject matter expert, providing configuration assistance, and workflow optimization for enterprise Practice Management and Billing systems, with a primary focus on clinical applications. This role supports day-to-day operations by making decisions around trending issues, managing and troubleshooting tickets, supporting testing and go-lives, and assisting end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams.

• Provide Practice Management ticket decisions and execution, escalating when necessary.

• Troubleshoot issues as SME for end users.

• Monitor trending issues.

• Coordinate to onboard new services and locations.

• Assist Senior PM Analyst in special projects.

• Coordinate with Director Clinical Applications and other analysts as needed.

• Test changes made in certification system.

• Monitor production site for quality assurance.

• Document and log all system changes.

• Complete required trainings and mandatory training hours.

This role will be remote but will travel on average quarterly to corporate office (Greenville, SC) or as needed for projects.

• 3 + years of supervisory experience or lead experience, in similar role required.

• Healthcare or Revenue Cycle / Billing / Accounts Receivable experience required.

• ICD 10 and CPT coding experience required.

• Confident, professional demeanor and team player attitude a must

• Patient insurance and benefit eligibility required

• Month-end reporting experience required.

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees