EDI Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

EDI Manager

Department: CX Applications (Digital Operations) / IDEX IT
Reports To: Director of CX Applications (Digital Operations)
Location: Fully Remote <10% Travel to Business Units or Headquarters

Position Summary

The EDI Manager is a hands-on technical expert and program owner responsible for leading, executing, and continuously improving the organization’s Electronic Data Interchange (EDI) ecosystem. This includes direct configuration, mapping, troubleshooting, and trading partner onboarding, as well as managing the technical relationship with SPS Commerce, the organization’s EDI VAN provider. The role also includes full program management responsibilities which include defining the EDI roadmap, maintaining governance, enabling internal teams, supporting outsourced technology delivery, overseeing a contractor for daily technical support, integrating EDI workflows with Oracle Data Integrator (ODI) and ETL processes, managing projects in ServiceNow, and working directly with business units and EDI customers to ensure alignment, responsiveness, and operational excellence.

Responsibilities

• EDI Program Management
  • Own and manage the full EDI program lifecycle—from strategy and planning to execution and continuous improvement
  • Define and maintain EDI governance, standards, and documentation across business units
  • Develop and execute the EDI roadmap aligned with enterprise digital and operational goals
  • Track program KPIs, partner performance, and internal adoption metrics
     
• Oversight of Technical Contractor
  • Oversee and coordinate with a contractor responsible for daily EDI technical support, issue resolution, and partner maintenance
  • Review contractor deliverables, ensure quality and timeliness, and escalate issues as needed
     
• Full Ownership of EDI Operations
  • Maintain accountability for all EDI transactions, mappings, and trading partner integrations
  • Monitor and resolve escalated EDI errors and transmission issues
  • Create and maintain a comprehensive catalog of EDI transactions, including document types, partner-specific variations, and business process mappings
  • Provide after-hours support as needed to resolve urgent EDI issues or ensure continuity of business operations
     
• Technology Outsourcing & SPS Commerce Management
  • Partner with SPS Commerce to outsource EDI technology delivery, including platform configuration, trading partner onboarding, and support services
  • Serve as the primary technical liaison to SPS Commerce—manage connectivity, escalations, and service-level expectations
     
• ETL & Oracle ODI Integration
  • Collaborate with data and integration teams to align EDI workflows with Oracle Data Integrator (ODI)pipelines and enterprise ETL processes
  • Ensure accurate and timely data transformation between EDI systems and downstream platforms
     
• Business Unit & Customer Engagement
  • Work directly with internal business units to understand EDI requirements, pain points, and improvement opportunities
  • Serve as the primary EDI contact for external customers—facilitating onboarding, troubleshooting, and ongoing support
  • Translate business needs into technical specifications and ensure timely, high-quality delivery
     
• eCommerce Team Support
  • Collaborate with the eCommerce team to align EDI workflows with digital storefronts, order management, and fulfillment processes
     
• Partner Enablement & Onboarding
  • Lead onboarding of new trading partners from start to finish: requirements gathering, mapping, testing, and go-live
     
• Customer Service Training & Support
  • Train customer service teams on EDI workflows, document types, and escalation protocols
  • Provide ongoing support and troubleshooting guidance for customer-facing EDI issues
     
• Continuous Improvement & Documentation
  • Identify and implement process improvements to reduce errors and increase automation
  • Maintain detailed logs, SOPs, and internal knowledge base—including the EDI transaction catalog, customer service training guides, and eCommerce support documentation
     
• ServiceNow Project Management
  • Manage all EDI-related projects within ServiceNow, including intake, prioritization, task tracking, and reporting
  • Ensure alignment with IT PMO governance, timelines, and resource planning

Qualifications

• 5+ years of direct, hands-on EDI experience—mapping, troubleshooting, and partner onboarding
• Bachelor’s degree in information systems, Computer Science, or related field
• Proven experience managing an EDI program, including roadmap development, governance, and stakeholder engagement
• Experience working with SPS Commerce or similar VAN, including outsourced technology delivery and support coordination
• Experience overseeing contractors or third-party technical resources
• Strong understanding of EDI standards, protocols, and data formats
• Ability to work independently and own the full lifecycle of EDI operations, including after-hours support as needed
• Strong interpersonal skills and experience working directly with business units and external customers

Preferred Skills

Strategic thinker with a builder’s mindset, comfortable owning both program and execution

• Exceptional problem-solving and documentation skills
• Strong communicator who can explain technical concepts to non-technical stakeholders
• Experience training and supporting customer service or business operations teams
• Experience in manufacturing, distribution, or other B2B environments is a plus

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.