EDC ALM Technical Solution Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is looking for a Technical Solution Engineer to join the ALM EDC team. Codebeamer is an agile Application Lifecycle Management (ALM) solution for distributed development. It helps users streamline product innovation processes, enhance product quality, reduce development costs, and maintain compliance with safety-critical standards. Codebeamer is a complete lifecycle management solution with all-in-one requirements, risk, and test management capabilities.

Key Responsibilities, in no particular order:

• Work closely with the ALM EDC, ALM Solution Architects and BSM’s to provide customer and partner support
• Be a self-starter, able to prioritize activities and work independently under the guidance of the ALM EDC
• Advisory Services: Provide technical advisory services and mentorship
• Support Field Readiness and Continuous Improvement: Support PTC’s Internal segment processes, the Partner Hub and solicit feedback from the field for segment considerations,
• Best Practice development and Scale: Provide subject matter expertise to Service Offer Management (SOM) to build offerings
• Cross-functional Collaboration: Provide segment-specific subject matter expertise in cross-functional initiatives
• Community Practice Evangelism: Share segment/industry-specific expertise throughout the technical community of practice. Professional Services and Service partners
• Customer Escalation Support: Act as the technical expert and advisor to assist to resolve critical customer issues

Day-To-Day:

• Develop & present technical presentations and customized demonstrations of PTC Codebeamer to customers, prospects & partners
• Organize technical workshops based on customers’ and partners’ business needs  
• As a solution finder, suggest potential solutions and/or alternatives to key customer and partner challenges 
• Act as technical expert for customer projects, working with our partners, solution centers, and R&D 
• Analyze customers’ processes and PTC solutions value 
• Create technical documentation, including guides, best practices, and reference materials, to empower customers to make the most of our products.
• Investigate and resolve technical issues, working closely with the customer and our engineering teams to find effective solutions.
• Contribute to the creation of reference architectures and frameworks that enable customers to scale and optimize their use of our software.

Preferred Skills and Attributes: 

• Self-Starter, ability to work independently
• Good relationship building capabilities, high-energy & results-oriented 
• Strong problem-solving and troubleshooting skills.
• Demonstratable problem-solving methodology
• Attention to detail, solution-finding and good presentation skills 

• Excellent written & verbal communication skills in English 

Preferred Experience: 

• Experience in programming language (Java, C++, JavaScript, etc.) 
• Experience in one of relational Database technology (Oralce, MySQL, PostgreSQL)
• Experience in cloud technology (Azure, AWS, OpenShift)
• Experience in a CI/CD technology
• Understand Scalable Architectures
• ALM Experience would be seen as ++
• Previous management experience would be seen as ++
• Previous consulting experience would be seen as ++

Basic Qualifications: 

• Mechanical Engineering or Computer Science bachelor’s degree / master’s degree or equivalent 
• Minimum 8 years professional experience in a similar role, ALM experience is a bonus 
• Ability to travel domestically and internationally, approximately 50-60%

PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants, which can cause your compensation to vary. PTC anticipates the salary range for this position to be between $110,000-164,000.  The actual pay may be lower or higher depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses. Also, every PTC employee also has the opportunity to become a PTC shareholder, both through its stock grant programs or its employee share purchase program which allows employees to purchase PTC stock at a discount. We offer all kinds of ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC’s benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance and disability coverage.  Note: PTC benefits programs are subject to eligibility requirements. 

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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